Download PDF

Areas of Expertise

      Financial Risk Analysis & Credit Strategies

      Contract Development & Financial Negotiations

      Market Analysis & Management

      Account Relationship Management

        Market-Focused / Solution-Based Sales

        Territorial Development Strategies

        Loan Workout and Special Assets

        Team Building & Leadership

Professional Recommendation

“Nancy and I work together on Credit Risk issues, Loan Structuring and Approvals for clients throughout Missouri and Illinois. She has an excellent relationship with her multi-million dollar clients and is always willing to go above and beyond to exceed their expectations. Nancy is proactive in identifying opportunities and risks and puts into place appropriate action plans to obtain company objectives. As a peer I've turned to Nancy on numerous occasions for advise and recommendation and she has always been willing to provide it. She is recognized by her peers and her employees as a role model for leadership, work ethic and professionalism. I highly recommend Nancy. She would be a valuable leader and play maker in an organization.” March 20, 2009

Jack Pellegreen, Business Operations Manager - Credit / Risk, Ford Motor Credit Companyworked with Nancy at Ford Motor Credit Company

Professional Overview

Results-oriented, high-performing management executive with demonstrated ability in managing business unit operations, developing client relationships, and market planning initiatives that drive revenues and increase profitability. Exceptional track-record of managing loan portfolio exceeding $1.6 Billion dollars. Demonstrated abilities in setting directional policies and operating guidelines and coordinating efforts with senior management to achieve defined goals. Talented in forging solid relationships with business partners utilizing strong communication, leadership, and organizational talents.

Professional Recognition

Top Achiever Performance Award

Selected to receive this award for oustanding leadership, sales and marketing results in 2005.

#1 Operational Profit Center - 2008

Ranked #1 out of 11 Districts in profits and return on equity

Stock Option Incentive Award

Received nearly 10,000 stock options from 2000-2008 in recognition of superior performance

Global Diversity Council

Founding member of Ford Motor Credit Company's Global Diversity Council.

Personnel Development Committee

Selected to support the implementaion of Ford Motor Comapny's people development framework. 

Risk Management Leader

Recognized by Ford Motor Credit Company as a leader in risk mangement, resulting in receivable recoveries of over $500,000 in 2008.

Change Leader

Recognized by Ford Motor Credit Company for transforming multi-location sales operations centers with favorable employee and customer satisfaction results.

Work experience

Apr 2000Mar 2009

Regional Manager

Broad market and operational management responsibility for the St. Louis region of Ford Motor Credit Company.Charged with managing $1.6B loan portfolio. Direct staff of 92. Devised and executed market planning and credit underwriting strategies for 100+ commercial accounts. Oversaw training of key sales personnel. Regarded as regional expert in loan workout initiatives handling distressed and high-risk accounts.Applied lending authority to originate up to $18 million in commercial loans per client.  Decisioned an average of 15 commercial client reviews and $60 million in loan approvals monthly.

Key Achievements:

  • Consistently exceeded expectations in new business development, risk mitigation, and strategic business planning.Credited for consulting with business partners and improving client operating profitability by $1.5M in 2007 and 2008.
  • Earned multiple promotions in recognition of superior leadership skills.
  • Credited for managing distressed commercial loans in excess of $40 million with a loss ratio of less than 2.5% (1995 – 2009).
  • Direct all aspects of direct sales and client relations support for 100+ commercial accounts achieving exceptional client satisfaction ratings 6 consecutive years.
  • Honored as ‘Top Achiever’ with a top 5% management performance rating (2005).
  • Directed business unit to 5 pt better-than-objective market share achievement (2008).
  • 5 pt YOY customer satisfaction improvement (2008); and 1 pt YOY improvement in ROE (2007).
  • Ranked 1st out of 11 regional districts in operational profits and ROE in 2008.
  • Achieved 99% employee satisfaction, beating out both the regional and national ratings (2008).
  • $5.0M better-than-objective in profits (2007); $8.4M better-than-objective in operational profits (2006).
  • 27 pt better-than-objective market share achievement and a 5 pt better-than-objective ROE (2006).
  • Ranked 2nd out of 11 regional districts in operational profits and ROE (2005).

Regional Manager

Continued forward progression with this leading Automotive Financial Services firm to directall operational services for Lending, Customer Service, Sales, Dealer Support and Risk Management for $1B (Charlotte) and $500M (Greensboro) in retail, loan and wholesale receivable portfolio. Supervise daily sales activities for team of five Sales Managers. Organized sales territory, established prospecting targets, and devised and implemented effective sales strategies to capture new opportunities and grow continuing business. Cultivated key relationships with clients to maximize partnerships and negotiate revolving, capital, and mortgage loans.

Key Achievements:

  • Led turnaround of the wholesale and retail sales operations for the $1B Charlotte, lending operations, achieved double-digit growth in retail volume, and profit/market share growth three consecutive years.
  • Developed and implemented innovative sales strategies, launched new products, and provided training and support to 40 commercial clients in the Greensboro territory.
  • Demonstrated high-level expertise in supervising team of 42 / 27 direct reports in both locations.
  • Streamlined sales and business development operations at the Greensboro operations center which lead to $500M in revenue growth.
  • Reduced problem resolution time table by successfully analyzing issues, root causes and initiating appropriate solutions to resolve issues quickly and efficiently.


Bachelor of Science

Indiana University - Kelley School of Business