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Sr. Manager with 17 years of experience successfully supporting executive management, managing operations and resources such as staff, databases, and systems. Recognized for professionalism and commitment to excellence and demonstrated ability to communicate and work with senior management, associates, and customers. Expertise in the delivery of administrative and resource management would be an excellent addition to any team.My expertise includes:= General Management= Healthcare Administration= Operations and Resource Management= Project Management= Client Relations Management= Vendor Relations Management= Database Management and Analysis

Work experience

Jan 2007Apr 2014

Senior Project Manager

Altegra Health, Inc.

Altegra Health is an industry leading provider of innovative solutions that align healthcare resources with the needs of payors, providers, and members. As a Senior Project Manager, responsibilities included managing the daily operations of 30+ projects across numerous health plans nationwide. By optimizing processes and systems, reconciled numerous accounting and system based reports for contractual compliance and receivables readiness. Recognized for professionalism and commitment to excellence while demonstrating the ability to communicate and work with senior management, associates, and customers.• Managed 4-6 FTE’s in the project management and resource management departments• Managed the allocation of hundreds of thousands of medical charts from medical record technicians and client delivered to remote and on-site HCC Coders taking into consideration project deadlines and staff skill sets and expertise• Managed remote projects across multiple clients’ EMR systems including Epic, Cerner, NextGen• Conducted weekly staff meetings with associates and executives• Managed 38+ FTE’s including project coordination and administrative assistants• Led daily operations team responsible for scheduling hundreds of medical coders and medical record technicians• Initial team member to design, build, and implemented systems, policies and procedures for HCC ICD-9 provider management• Reconciled and approved medical coder and medical record technician time sheets in company payroll system• Designed and built data analysis department managing 4 data analysts• Partnered with Director of Client Relations to define and meet all reporting and analysis goals across 50 major clients• Managed priority and quality control for client data loads of 100+ files up to 100,000 records

Feb 1997Jan 2007

Supervisor, Operations


MyCarPage connects businesses to customers by serving their need for high quality automotive services and supporting their passion for an easy and economical vehicle ownership experience. As the leading innovator in customer acquisition and retention services for the automotive and related industries, MyCarPage provides a cost-effective way for businesses and affiliates to build stronger customer and membership relationships and increase their revenue. As a Supervisor of Operations, designed and implemented campaigns to enhance customer contact while reducing direct-mail and marketing costs. These initiatives resulted in increased customer retention and reenrollment of lost customers.• Supervised 5 FTE’S including Marketing Assistants and Data Analysts• Partnered directly with vendors to gather and define client data requirements, processes and procedures• Implemented policies and procedures to scale software solutions to meet increasing growth and demand among serviceable dealerships • Managed and updated data specification documentation while overseeing end to end data integrity• Designed and presented training seminars for Customer Service Account Representatives and Managers from the nation's top 250 automotive retail dealerships• Oversaw monthly online promotions for nationwide accounts, managing email/internet media advertising and product service through telephone support for a 60% productivity improvement• Coordinated 5 million customer and prospect mailings per year• Implemented Custom Goldmine and ACT databases• Responsible for office administrations


Office Manager

Cat's Meow Veterinary Clinic

• Managed client files, preparation of clients charts for set up and update• Performed opening and closing procedures• Prepared for next day’s appointments, office visits and surgeries• Scheduled appointments and surgeries• Responded to client questions• Assisted in veterinary procedures





Antioch University


Antioch University