Nancy Meyer

  • St Louis US-MO

Community Activities

  • Member of the Public Relations board of the Franciscan Charities.
  • Board Member of HSO at St. Justin Martyr.
  • Member of the Society for Technical Communication.
  • Taught Adult, Infant, and Child CPR, Standard First Aid, CPR for the Professional Rescuer, Lifeguard Training, and other health related courses for the American Red Cross.
  • Freelance writer for Times Newspaper, Inc. and St. Louis Journalism Review.

Summary

Professional Summary:

Training Technology Manager experienced in combining strong human resources and technical skills to educate and manage technical and non-technical audiences. Expertise in recommending and implementing technology-based training solutions to improve effectiveness and retention. Proven track record in supporting all phases of operational technology systems requirements from start-up through maintenance, providing training and documentation expertise at every step. Successful in providing needs assessment to determine best method to utilize technology in training and overseeing the interfacing with Learning Management Systems (LMS).

Technical Skills:

Microsoft Office 2003-2010, including SharePoint, Outlook, Word, Excel, PowerPoint, FrontPage, Access, Visio and Project;

eLearning development software packages including Travantis Lectora, Adobe Captivate, TechSmith Camtasia Studios, Articulate Presenter, Engage, and QuizMaker, as well as Flash and 3D Studio Max;

Adobe products including Captivate, Flash, Fireworks, Dreamweaver, Illustrator, Captivate, PhotoShop, PageMaker, QuarkXpress, InDesign and Acrobat;

Financial software packages and HR packages including LPL Branchnet; Siebel Contact Manager; eForms for Life; eDox; Aegis Illustrations; Performance, Variable Comparison, ConnEQtions (Contact Management); WorkDay;

Online tutorial creation tools including Camtasia Studios, Robohelp, Doc-to-Help, Help Breeze, ForeHelp;

Programming languages/interfaces/environments including MS Visual Basic, ASP, and HTM; Crystal Reports, Visual InterDev, SourceSafe, SAP and SCORM 1.2 and 2004;

Learning Management Systems including: Blatant Absorb, Adobe Connect, Acrobat.com, Moodle, Learn.com, Blackboard, and SumTotal.

Work History

Work History
Jun 2009 - Present

E-Learning Contractor

Donald Danforth Plant Science Center

Chosen to complete a contract from the Bill and Melinda Gates Foundation to design and develop elearning for state of the art biotechnological software.

  • Work with scientists, subject matter experts, upper management, and members of the Gates Foundation to assess needs then design and produce elearning courses.
  • Provide learning needs assessment for the IT department and suggested methods for meeting those needs.
  • Develop a high level electronic product demo of the software.
  • Create an extensive online help system to ship out with new software and systems.
Feb 2009 - Mar 2009

IT Technical Writer/Training Documentation Specialist

NetEffects
  • Worked with Quality Assurance Manager to produce documents in a format to interface with their learning management system AND printable.
  • Contract to document new proprietary software for the IT department for online help and training purposes.
  • Create documentation standards for the IT department as a whole.
Nov 2007 - Jan 2009

Branch Technology Manager

AXA Advisors

Built and implemented programs responsible for meeting the training and technology needs of over 100 Financial Professionals - computer operations, technical training and first-level functions. Organized, managed, and executed training on external and proprietary software applications; Administered all branch technology – hardware, software, security, etc. for the branch as a whole as well as provided consulting and best practices for associates’ individual practices.

  • Executed educational training needs assessment for the St. Louis Branch and built new training program as well as improved existing programs. Overcame unique challenges of the financial industry and led them to utilize technology and as a result, increased productivity.
  • Provided assessment and interaction with company’s LMS system.
  • Implemented first use of simple elearning methods for the branch.
  • Implemented coaching sessions and trained employees to better service Financial Professionals, resulting in excellent employee retention and continuous staff development. This resulted in accountabilities that led to quicker and more accurate solutions and increased customer satisfaction.
  • Trained managers – both branch and individual practices – on best practices and methods to assist their employees.
  • Assessed both training programs as well as employee progress as they advanced through training, documenting both strengths and weaknesses and suggestions for improvements.
  • Redefined Local Application Support from a conduit of information to a provider of solutions and streamlined processes to improve efficiency. Expedited any trouble tickets for the St. Louis branch and facilitated their prompt resolution.
Aug 1997 - Nov 2007

Manager of Training and Consulting Services

Unicon Group ltd

Managed improvements to existing training programs as well as creation of new programs and methods to better market training as an enterprise solution; Oversaw all training, documentation, and web development projects from data gathering through post-implementation; managed all aspects of training including a team of trainers as well as administrative duties related to clients receiving training.

  • Created and implemented a learning and career development plan throughout the organization. Once completed, met with compliance and managers to ensure continued training needs were met.
  • Initiated elearning courses for the company.
  • Suggested best methods to utilize technology to for three main types of training – instructor-led, elearning and self paced classes based on research and staying on top of current technology.
  • Tracked and evaluated training plan for each employee and suggested training based on specific job and needs required.
  • Developed and managed computer-based/web-based training development program and kept content fresh and innovative by constantly updating.
  • Managed team of trainers with coaching, training the trainer sessions, feedback and team-centric development brainstorming sessions.
  • Worked with Subject Matter Experts and Managers to ensure all aspects of an online learning solution was implemented.
  • Created interactive browser-based “help” training system so customers could type in a question and get an immediate answer, significantly lowering the help desk calls.
  • Designed and developed multiple websites and continually worked to improve and change content to keep it fresh and innovative.
Apr 1996 - Aug 1997

SAP Trainer

Innovations Inc

Wrote training guides for User Budgeting and Accounts Payable SAP modules; revised Inquiry and Reporting training guide to make both innovative and technologically current; Liaison between subject matter experts/developers and team of trainers.

¨Worked with SAP Subject Matter Experts to design and implement training guides for the Accounts Payable and Inquiry and Reporting modules.

¨Delivered Inquiry and Reporting, and User Budgeting courses in SAP.

¨Developed and implemented the SAP elearning FAQ course, using RoboHelp.

Jan 1996 - Jan 1997

Communications Coordinator

Data Management Consultants, Inc

Managed all methods of communications with off-site consultants and management; Created and implemented a program to involve employees in becoming the Business Area Representatives, reporting any and all corporate incidents to me; Responsible for improvements to communication with clients and consultants.

  • Evaluated and suggested better methods for communication with clients and employees, and implemented programs to open those lines of communication.
  • Evaluated processes for continued improvement in communication methods.
  • Tracked progress and effectiveness of communication methods and suggested changes/additions as they were warranted.
  • Developed and implemented incentive programs for employees.

Technical Writer / Online Help Developer – Contract position

Prepared user documentation and online tutorials in the form of online help for two large systems; Coordinated documentation and training efforts with systems development efforts.

  • Improved existing client documentation to make more concise and easier for a non-technical audience to understand.
  • Created interactive tutorials to better show a particular function or meet a certain goal.
Jan 1993 - Jan 1996

Managing Editor

Milliken Publishing Company

Responsible for management of programming efforts, development, design and documentation of educational software; Oversaw all training and documentation efforts including a team of 5 trainers/writers.

  • Designed and developed online help training tutorial.
  • Trained dealers and employees on proprietary educational software.
  • Joined forces with dealers to ensure customer expectations were exceeded, as often as possible.
  • Created guidelines to beta test software prior to release and managed efforts of testers.

Education

Education

B.A

Webster University

M.A

Webster University
1984 - 1988

diploma

Ursuline Academy

Portfolio Examples

Skills

Skills

Macromedia Product suite

Use this product to develop elearning courses, product demos and websites.

MS Office

Use, teach and actually have developed training courses in MS Office, 2003 and 2007

Abobe Product suite

Use the product suite to develop e-learning projects and website design work.