Nancy Kulscar

Human Resources Manager & Organizational Development Responsible for managing changing needs of a rapidly growing business, that increased from 15 to 65 employees in 3 years. Successfully handled division of company into two separate entities, and continued to handle all HR and payroll for both companies. Implemented employee recognition and events to increase moral. Facilitated training classes for management team and customer service. Implemented new payroll processes resulting in profit increase on completed jobs. Responsible for successfully managing a multitude of initiatives and projects related to company growth. Manage all HR areas including payroll, benefits, recruiting, workers comp claims and calculations, risk management, garnishments, unemployment responses, FMLA and training and development for two companies. Creation and oversight of accounting procedures and department staff. Responsible for purchasing, vendor and contract negotiations. Oversight off all job costing processes, staff and budgets. Provide management team with support and training related to employee concerns. Implemented health and retirements benefits, new operating software system and accounting system and continued responsibility of administration.

Manage all expenses for departments including labor, supplies and adjusting based on forecast and budget Responsible for the oversight and success of Front Desk, Guest Services, Concierge, Bell Staff and Valet departments and employees. Oversees the selection, counseling, development and training for all front office associates. Scheduling of 30+ employees Creation of group resumes and banquet event orders for NBA teams and other specialty groups Assumed various sales responsibilities when sales was moved offsite to include tours and rate negotiation Oversight of a two managers and 3 supervisors Flawless execution of the Grand Bohemian guest experience, ensuring the highest level of service with a strong focus on the zero defect concept and adhering to 4 Diamond standards. Oversight of VIP stays, ensuring all expectations are exceeded, and handle all Front Office Operations for many high profile/celebrity guests and groups coordination. Handle all guest related concerns and complaints, responding in person and via phone and email Responsible for meeting financial goals and adjusting to conditions Oversee 29 NBA team stays throughout basketball season.

Leasing office suites and virtual memberships for 90+ companies. Handle all lease administration and creation of addendums. Created an implemented 1 million dollar budget for. On track to exceed revenues of previous year by 15%, despite strained market conditions. Devised annual marketing plan and strategy. Measured results of annual budget through monthly forecasting and strategic positioning. Responsible for monitoring revenue patterns, and strategically positioning company for financial maximization.

Managed and maintained controls on business demands to control margin threats. Consult Director of Sales and Marketing on targeted business sell out strategies, booking pace, black out dates, cut off dates, and rates for proposals. Responsible for all human resources and accounting. Maintain accurate demand data in Hilton Hotels Corporate Revenue Management Systems. Develop, monitor and adjust sales pricing strategies according to market trends and current demands. Responsible for on-going competitive and demand analysis. Develop annual hotel room pricing to capture maximum revenue from all distribution channels. Active liaison between Hilton Reservations Worldwide and hotel property management.