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Nancy Benjamin

SAP Cloud Solutions Consultant at Zieta Technologies


A resourceful Functional consultant with a vast experience in diverse workplace environments. A selfmotivated and organized professional with over three years of experience as a Functional Consultant providing meticulous and skillful support to the higher level management. Over two years of experience in purchasing, order management, contract management and business analytics. Three years of experience in operational and financial analysis, with particular skill in analyzing and interpreting data and making comparative analyses and recommending process improvements that further the bottom line. Multi-lingual professional with a strong
record of academic and hands-on work performance. General experience in Studying, living and traveling abroad in Asia.

Work experience

Jun 2014Present

SAP Cloud Consultant

Zieta Technologies

Cloud Consultant (1 year 3 months)

As a SAP Cloud and Business ByDesign Consultant, following are the responsibilities that I handled:

Defining and establishing configuration parameters and business process adaptations for SAP Business ByDesign projects. Assisting in explaining and documenting the key project activities needed for an SAP Business ByDesign project implementation to customers. Provide training services to customer project teams. Perform ongoing support services to existing clients

Jan 2013May 2014

SAP Business ByDesign

Zieta Technologies

Consultant at (2 years 9 months)

As a Business ByDesign Consultant, following are the responsibilities that I handled:

Defined and established configuration parameters and business process adaptations for SAP Business ByDesign projects. Assisted in explaining and documenting the key project activities needed for an SAP Business ByDesign project implementation to customers. Provided training services to customer project teams. Performed other duties as assigned by Project Manager

Jun 2012Dec 2012

SAP Business ByDesign Trainee

Zieta Technologies

Trainee at (7 months) As a SAP Business ByDesign Trainee, I was responsible for running the design and implementation of a SAP Business ByDesign project with a good understanding of the system's functionality in order to be able to advise clients competently on the technical capability and functional fit of the product to their requirements.

Oct 2010Jun 2012


Unisys Global Services

Operational Analyst (1 year 9 months)

As an Operational Analyst, the objective was to identify and solve the customer information and processing problems. The project requirements were documented by liaising with customers; analyzing operations; determining project scope; documenting results and preparing customer contracts.

Nov 2007Sep 2010

Procurement Analyst/Financial Associate


Procurement Analyst/Financial Associate (2 years 11 months)

As a Procurement Analyst, I was responsible for helping to establish and adhere to certain purchasing guidelines based on the strategies and goals outlined by the client and more specifically by the finance department. Also, regularly composed RFIs(Requests for Information) and used to collect information about the strengths and abilities of prospective vendors, or RFPs(Requests for Proposal), which allows a company to invite service or merchandise suppliers to bid on projects or jobs. The role of a Financial Associate/ Analyst was to analyze the financial status by collecting, monitoring, and studying data; recommending actions by delegating to core finance team.

Jan 2007Nov 2007


Perot Systems

Analyst (11 months)

Following were my responsibilities as an Analyst at Perot Systems:

Documentation for various data processes. Increased client service awareness among my team by customer and client service training Collection of all shortages and overages. Reconciliation of daily credit/debit reports. Performed data entry of claims into an electronic claiming system. Authorized claims and ensured all information is processed accurately and in a timely manner. Skills & Expertise


Jun 2008Jun 2009

Executive M.B.A

Victoria University


College of Engineering


Real Estate Industry (1)

January 2013 to October 2013

The aim and objective of the project is to implement SAP Business ByDesign for the Construction Company. I was responsible for handling Customer Relationship Management and Human Capital Management business processes. CRM Module helps the client to manage marketing and pre-sales activities with the goal of generating new business for customers and prospects; Also, it helps in managing the complete end-to-end process of selling project-based services to customers. HCM Module helps the company to efficiently manage and execute all employee related tasks like people master data management and personnel administration.

Professional Services Industry (1)

October 2013 to June 2014

The purpose of this project is to Implement SAP Business ByDesign for a Professional Services Company. I was responsible for handling HCM Module. Clients were focused in keeping a tab on their current workforce, maintaining personnel administration and leave management system. The HCM Module gives Workforce Administration to efficiently manage and execute all employee related tasks. People Master Data management and Personnel Administration are the two approaches to deal with personnel data in SAP ByD. The Time and Labor Management offers the client to manage employees time data. It helps in managing time accounts, time account rules, re-usable time models and work schedules. It has functions of tracking and monitoring different time recording options and transfer of account balances. Time and Labor management simplifies the workload of clients by proactively using the information provided in the system to review and change employee time data, and administer time accounts, including balance adjustment and payouts. Time and Labor management module acts as the Leave management system which is essential for HR

Professional Services Industry (2)

December 2013 to June 2014

In addition to the requirements of the role of an implementation consultant, I focused to position the project as a winning solution for everyone involved by motivating, coaching and inspiring. The projects requirements were prioritized and project activities were delivered by implementation methodology. The ownership of any project escalations were borne and striven for timely resolutions and performed root cause analysis where required. The focus of the project is to implement SAP Business ByDesign for the professional services company where they help clients develop and deploy result-oriented analytics solutions that enable them to make smarter decisions using their data. SAP ByD enables the client to plan and execute the entire lifecycle of projects of any scope. The core processes includes managing projects, scheduling, resource staffing, cost estimation and management. Projects empowers the clients to collaborate most efficiently with all parties involved in the project within the company. The Marketing Scenario of SAP ByD supports the client from Market development, campaign management, lead generation, and lead qualification phases through the opportunity creation phase. The targeted campaigns were executed to generate more leads, shorten the lead cycle, increase the conversion rate into opportunities, as well as reduce the cost of sales and marketing. This eased the job of inside sales and sales teams. The Supplier relationship management seeks greater sourcing effectiveness and procurement efficiency, this process provides complete transparency in order to keep customer commitments. To manage their workforce efficiently, maintenance of the full set of employee and employment related data according to country specific regulations was delivered. Also, the need to manage all aspects of employees' time data, time and labor scenario enables to increase the speed and accuracy of payroll preparation and optimize labor investment.

Real Estate Industry (2)

December 2013 to January 2014

I performed the requirement analysis for the Customer Relationship Management and Human Capital Management modules by working with the project stakeholders. I identified and prioritized the system requirements, which was documented in SAP requirements specification. The specification included use
cases, such as contract management to invoicing, and the series of individual steps that explain an end user's interaction with the system, such as release the order and confirm billing information. Requirements were elicited using the business process descriptions, use case, site visits, task and workflow analysis. Acted as an intermediate between the customer and the development team for any enhancement. Also, participated in peer reviews to validate the requirements as well as reviews of the system design, and test cases to confirm the system adheres to documented requirements.

Manufacturing Industry (1)

July 2014 to Present

Configured and implemented CRM functional modules, encompassing Sales Order management, Account and Contract management, Customer Return Process and Warranty management. Conducted detailed analysis sessions with end users and business subject matter experts (SMEs). Collaborated with technical group to enhance on Warranty process and worked closely to design a new business object/view to meet customer needs. Followed CRM best business practices per business standards for functional processes.


Process Improvement
Team Management
Requirement Analysis
Business Analytics
SAP Consulting


Jun 2012Present

SAP Business ByDesign Consultant


Independent Courses

SAP Cloud for Customer

SAP Social On Demand

Success Factors

SAP MM Certification Training


I like enduring sports like swimming and risk pursuing activities like trekking and scuba diving. I comprise myself in creative hobbies like painting and photography. I was part of a team sport volley ball for five years during my academic. I like playing strategic mind games like chess and Sudoku. I also have shown interest in creative writing for articles in a magazine and personal blogs. I show interest in reading books sometimes and visit museums during free time. I get encompassed in community groups like madras management association and volunteer in walkathon for various causes like child education etc. Also, I contribute, donate or sponsor for child education and loving home causes.