Real Estate Industry (1)
January 2013 to October 2013
The aim and objective of the project is to implement SAP Business ByDesign for the Construction Company. I was responsible for handling Customer Relationship Management and Human Capital Management business processes. CRM Module helps the client to manage marketing and pre-sales activities with the goal of generating new business for customers and prospects; Also, it helps in managing the complete end-to-end process of selling project-based services to customers. HCM Module helps the company to efficiently manage and execute all employee related tasks like people master data management and personnel administration.
Professional Services Industry (1)
October 2013 to June 2014
The purpose of this project is to Implement SAP Business ByDesign for a Professional Services Company. I was responsible for handling HCM Module. Clients were focused in keeping a tab on their current workforce, maintaining personnel administration and leave management system. The HCM Module gives Workforce Administration to efficiently manage and execute all employee related tasks. People Master Data management and Personnel Administration are the two approaches to deal with personnel data in SAP ByD. The Time and Labor Management offers the client to manage employees time data. It helps in managing time accounts, time account rules, re-usable time models and work schedules. It has functions of tracking and monitoring different time recording options and transfer of account balances. Time and Labor management simplifies the workload of clients by proactively using the information provided in the system to review and change employee time data, and administer time accounts, including balance adjustment and payouts. Time and Labor management module acts as the Leave management system which is essential for HR
Professional Services Industry (2)
December 2013 to June 2014
In addition to the requirements of the role of an implementation consultant, I focused to position the project as a winning solution for everyone involved by motivating, coaching and inspiring. The projects requirements were prioritized and project activities were delivered by implementation methodology. The ownership of any project escalations were borne and striven for timely resolutions and performed root cause analysis where required. The focus of the project is to implement SAP Business ByDesign for the professional services company where they help clients develop and deploy result-oriented analytics solutions that enable them to make smarter decisions using their data. SAP ByD enables the client to plan and execute the entire lifecycle of projects of any scope. The core processes includes managing projects, scheduling, resource staffing, cost estimation and management. Projects empowers the clients to collaborate most efficiently with all parties involved in the project within the company. The Marketing Scenario of SAP ByD supports the client from Market development, campaign management, lead generation, and lead qualification phases through the opportunity creation phase. The targeted campaigns were executed to generate more leads, shorten the lead cycle, increase the conversion rate into opportunities, as well as reduce the cost of sales and marketing. This eased the job of inside sales and sales teams. The Supplier relationship management seeks greater sourcing effectiveness and procurement efficiency, this process provides complete transparency in order to keep customer commitments. To manage their workforce efficiently, maintenance of the full set of employee and employment related data according to country specific regulations was delivered. Also, the need to manage all aspects of employees' time data, time and labor scenario enables to increase the speed and accuracy of payroll preparation and optimize labor investment.
Real Estate Industry (2)
December 2013 to January 2014
I performed the requirement analysis for the Customer Relationship Management and Human Capital Management modules by working with the project stakeholders. I identified and prioritized the system requirements, which was documented in SAP requirements specification. The specification included use
cases, such as contract management to invoicing, and the series of individual steps that explain an end user's interaction with the system, such as release the order and confirm billing information. Requirements were elicited using the business process descriptions, use case, site visits, task and workflow analysis. Acted as an intermediate between the customer and the development team for any enhancement. Also, participated in peer reviews to validate the requirements as well as reviews of the system design, and test cases to confirm the system adheres to documented requirements.
Manufacturing Industry (1)
July 2014 to Present
Configured and implemented CRM functional modules, encompassing Sales Order management, Account and Contract management, Customer Return Process and Warranty management. Conducted detailed analysis sessions with end users and business subject matter experts (SMEs). Collaborated with technical group to enhance on Warranty process and worked closely to design a new business object/view to meet customer needs. Followed CRM best business practices per business standards for functional processes.