R. Glenn Kay, CPCU, GCA Farmers Insurance Director of Sales for MD and VA
"Namibia, with respect, has done more with less in her role of Account Manager in regard to customer communication of often, not so good news.
She does this with a smile on her face and calmness in her voice.
Namibia carries out account management strategies without detrimental impact to our NPS scores.
Furthermore, Namibia brings awareness to our entire team of our company established Toastmasters group "Maryland Toastmasterz", and makes herself available for projects within the organization.
Congrats to Ms. Jones, a repeat winner of Employee of the Month."