Naman Agarwal

Summary

Resume Naman Agarwal L1/190B, 1st Floor DDA Flats, Kalkaji New Delhi, India 110019 Phone: - +91-9891641378 E-Mail: naman.agarwal@gmail.com Career Objective: To work in challenging atmosphere & to rise with the company maintaining a high team spirit and to add value to my personal skills & to use them to enhance my professional career. Work Experience: Company name- HeroITES (A Hero Group Company) 14th October2002-till Date. Associated with HeroITES as Assistant Manager - Business Development to provide pre-sales support to sales team in US, UK and Australia for call center and BPO services. Essential Duties & Responsibilities Marketing and Pre-Sales Support Preparation of proposals in response to clients needs identified by Sales team Preparation of responses to RFI/RFQ/RFPs Coordinating and organizing Client visits at HeroITES locations Coordinating the offshore lead generation activities and marketing support Preparation of marketing collaterals such as presentations, brochures and case studies Business and Functional Consulting Consults with Business and Operations team of the Clients to understand their processes, application, input/output, reporting and SLA requirements. Lead or participate in diagnostics studies to identify offshore outsourcing opportunities for clients and prepare the necessary business case or proposals Lead or participate in teams involved in process mapping, process redesign and/or process re-engineering Transition Program Management Develop and maintain project plans to efficiently manage transition of programs. Coordinate with affected groups to develop necessary plans(Resource, Solution Design and Technology Implementation, Training Plan etc.) required for effective Program Transition Identify, Track and Close all issue and risks that may impact timely execution of Transition. Knowledge Management and Distribution Track and report best practices in the industry Track and report changes and advances in the industry from business and technology point of view Track and report competition activities Archive regularly publish Concept/White Papers/Newsletters Keep an up-to-date Pre-Sales and Marketing database related to Case Studies, Client Quotes ad previously used presentations Company name Minerva Telelink Ltd International (From April 2001 Sep 2002) Worked with Minerva Telelink Ltd as Team Leader in operation. Essential Duties & Responsibilities Handling the team of 20 agents for US based Data Verification Campaign & sales campaign. Taking escalated/supervisor calls. Leading, managing, coaching, motivating team Preparation of different MIS reports, which are used for making Monthly Performance Reports for the team members. Operating the dialer & making dialer reports. Professional Qualifications: Pursuing PGDM in Business Management from ICFAI, Hyderabad. One year Diploma in Computer Applications from NIIT. B.Com (Hons.) from Meerut University in the year 2001 Senior Secondary from C.B.S.E. in the year 1998. Key Strengths and Skills Organizational Well-organized and comfortable working in the multi- tasking project oriented environment known as Highly Organized and productive employee . Communications Excellent verbal and written communication abilities. A Highly effective team player who understands the value of Working together towards a common goal. Computer Proficiency: H/w Platform PI, PII, PIII, PIV Operating Environment MSDOS. Windows95, Windows98, Windows NT Packages MS Office Training Attended: In house Training on Leadership Skills by NIS. In house Training on Customer Care Skills by NIS. In house Training on Professional Telephonic Skills by NIS. In house VANC (Voice & Accent Neutralisation Course) Personal Details: Father s Name: Late Shri. R.K. Agarwal DOB: 17 Dec 1979 Language proficiency: English & Hindi (Naman Agarwal)

Work History

Work History

Manager - Business Development

HeroITES