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Nala Syahrizal

Operation Improvement Deputy Manager di Suzuki Finance Indonesia

Work experience

Apr 2012Present

Operation Improvement Deputy Manager

Suzuki Finance Indonesia
Responsibility and supervise 3 section, System & Procedure Section (1 Staff), Operation Admin Section (1 Supervisor & 1 Staff) and Payment Point Section (1 Supervisor & 1 Staff). Improve & control all activities related Operation Improvement Department scope, like control & improve online payment facilities, ensure the company’s regulation & procedures, improve & design new regulation & procedure, rsupport insurance & collateral activities, make relationship with partner companies such as Insurance Company (Adira, MSIG, Tokio Marine, Jasindo & ACA), SMS broadcast provider (Jatis Mobile), Service Company of Online Payment Transaction (PT.POS, SYB, Permatabank, Arthajasa), support Department Head to design Operation Improvement Activity Plan & Budget yearly. Achievement of KPI Department
Apr 2008Apr 2012

System & Procedure Supervisor

Suzuki Finance Indonesia
Supervise 1 Staff Supervision, monitoring and control of all activities of System & Procedure Staff, Perform development / improvement of business processes in the Internal Section, Perform development / improvement of business processes related to the Company's operational procedures, Improvement of the Company's core business system (MFIN) relating to the Company's operational procedures, Achievement of KPI System & Procedure Section
Apr 2007Apr 2008

Operation System & DCS Control Staff

Suzuki Finance Indonesia
Check & review user requirement from all department related to improve companies core system, prepare report about progress improvement of system, QA new system requirement after develop by IT Team, support document & activities for companies network expansion, prepare companies network report
Nov 2006Apr 2007

Branch Operation Support Staff

Suzuki Finance Indonesia
Migration of data system from Ad1Sys to MFIN, support operational branch activities, prepare monthly report, visit to the branch for support or review operational activities



Sarjana Teknik

Universitas Lampung (Unila)


Project Management
Business Process Improvement
Business Process
SOP development