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Skills

Cisco Routers
MS Exchange 2010
MS Server 2008 R2
Configuration of Devices like Printers,Scanner etc
Microsoft Office 2013
Windows 8
Windows 7
Windows Xp
Troubleshooting
All types of PCs problems.
Hardware Asembling
Software Installation
MCSE
Providing support to users,Managing and maintaining MS Server 2008 R2 and Training in MS Server 2012,Ms Exchange 2012,Cisco Routers and Switches,PC Assembling,PC Troubleshooting,LAN,Training CCNA,Windows Xp,Window 7,Windows 8.1,Microsoft Office 2010/2013,OS up-gradation.
MCSA

Interest

Hard-core Blogger having own blogging websites, writing article on mobile and computers, Cricket, Chess, Reading news on technology,

Work experience

Dec 2010Present

IT Support Engineer

Depth Design Studio

• Installations, configurations and managing of Windows Desktops, laptops & software

• Hardware troubleshooting – PCs

• Configuring Cisco Switches and Routers

• Active Directory Users and Computers

• Troubleshooting printers, scanners, and other peripherals

• Troubleshooting hardware related failure cases (CPU, hard disk)

• Installation Configuration of Printer on desktops / Laptops. • Hands on experience of MS server R2 2008 and MS Exchange 2010.

• Troubleshooting Windows 7 / XP related issues

• MS office 2003 / 2007 & 2010 troubleshooting

• Email / Internet troubleshooting

• Network troubleshooting

• Install & modify existing installations of networked computer hardware, software, and other components.

• Operate and maintain local area networks, track significant problems, monitor performance, and perform upgrades to hardware and software as required.

• Troubleshooting and maintenance printers.

• Software upgrades – (Windows OS, IE, Adobe readers , MS Office ,etc.)

• Configuring Microsoft outlook for user and troubleshooting Mail Problem. • Performing troubleshooting on assigned ticket and resolve the problem within Service- level agreement.

Dec 2009Nov 2010

Desktop Support Engineer

Depth Design Studio

• Assisting office workers with their computer desktop systems • Providing computer support services both for software and hardware for an organization’s employees •Testing of computers and ensuring that computer systems are functioning properly. • Physical setting up of computers and software system installation for various computer applications and programs • Identifying and solving any problems that affect computer operating systems • Maintenance of networking systems • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Networking and connecting computers within the same organization to enhance communication • Training staff and orienting them on how to use computer hardware and software systems • Troubleshooting routine problems • Carrying out other duties on requested by management • Maintaining other computer peripheral devices such as printers and solving printing problems when arise • Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.

Education

Jun 1992Mar 2003

Secondary School

Anjuman Khairul Islam High School

Certifications

May 2014Present

MCSA

Microsoft
May 2014Present

MCSE

Microsoft