Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication.
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.