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Naji Habr

Communications Lead - Business Service Execution at Rogers Communications

Work History

Oct 2011Present

Communications Lead - Business Service Execution

Rogers Communications

• Sole responsible for all day to day internal communications mediums and strategies across Canada for all the Business products for contact center employees.

• Work in collaboration with the Project teams and Operations to help build communication strategies, craft messages, manage French translation requirements and present weekly updates to the Management team across the country.

• Primary resource for support throughout the Business organization for different aspects of the communication requirements and strategies. • Administrate all aspects of the Business Zone intranet from content updates to the creation of adapted solution using HTML coding and creative designs to meet the audience needs. • Constantly going above and beyond the main role responsibilities to assist in different communication projects such as proactively engage stakeholders from other teams to contribute to the overall success of the team. • Recipient of different company awards including being the 2014 Employee of the year throughout the Business organization.

Oct 2011Present

Lead

Rogers Communications
Communication Lead, Enterprise Business Unit Operations Main duties and accomplishments: Sole responsible for all day to day internal communications mediums and strategies across Canada for all the Business products for contact center employees. Work in collaboration with the Project teams and Operations to help build communication strategies, craft messages, manage French translation requirements and present weekly updates to the Management team across the country. Primary resource for support throughout the Business organization for different aspects of the communication requirements and strategies. Administrate all aspects of the Business Zone intranet from content updates to the creation of adapted solution using HTML coding and creative designs to meet the audience needs. Constantly going above and beyond the main role responsibilities to assist in different communication projects such as proactively engage stakeholders from other teams to contribute to the overall success of the team. Recipient of different company awards including being the 2014 Employee of the year throughout the Business organization.
Jun 2009Oct 2011

Bilingual Content Specialist/technical Writer-Knowledge Management

Rogers Communications
Bilingual Content Specialist/Technical Writer-Knowledge Management Main duties and accomplishments: Develop content for knowledge management(KM) tool used by companywide customer service consultants. Work closely in contact with Product owners and Marketing on projects and launches by reviewing, aligning and ensure the content respects standards of quality in English and French. Surpassed departmental standards in quality and productivity. Provided high standard of service and communication with managers and product owners, being the point of contact for different products and initiatives.
Feb 2006Jun 2009

Customer Service Representative

Fido Solutions
Customer Service Representative Main duties and accomplishments: Surpassed departmental standards in quality and productivity in all the metrics. As a proactive team player, provided assistance to teammates to meet the different metrics. Provided high standard of service to customers. Was part of 2 special projects in collaboration with“ Continuous Improvement Process” OTHER EXPERIENCES
20032006

Salesman

Marble & Granite
Salesman in import/export between Italy and the US Main duties and accomplishments: Successfully managed an independent company grossing 7 figures a year. Was solely responsible for billing, external and internal communications, quality control. Worked with 2 of the most expanding companies in the US such as Global Granite. Had clients in Saudi Arabia and Lebanon, coping with diversification of markets.
20012003

Junior It Representative

University Kaslik(USEK)
Lebanon Junior IT representative at Holy Spirit University

Education

2004

BACHELORS

Kaslik USEK