Customer Services & Replenishment Specialist
Nestle' Pakistan Ltd
Joined Nestle' as Management Trainee in 2013
-On Shelf FreshNes/Availability:
Custodian of consumer focused initiative that aims to increase the freshness & availability of the product on the shelf in order to enhance consumer experience. Monitoring must have SKU's across 3000+ stores and 10 cities (traditional trade + IKA).
-Distributor Stock Availability:
Implementing distributor level stock visibility through Nestle Pakistan Distributor Management System.
Leading project in Center Zone distributions to move ordering from traditional push based invoicing to pull based retailing. Moved distributions from 70% to 98.6% availability and minimized Out of Stocks from 30% to 2%.Currently 24% of NNS covered. Successful implementation of EWR for automated Order to Cash process.
-Warehouse capacity mapping:
Recommendations on Warehousing have led to better vehicle dwell time & stock management. Brought pallet utilisation from 23 to 18 sq feet per pallet
-Lead and provide direction to cross-functional teams to improve servicing and address specific customer needs (first time bottom-up forecasting implementation in sales forecasting)
-Supports the sales team to ensure targets are met by ensuring availability and proper stock.