Summary

I am a highly spirited self-starter and a committed person and thus, pushing of envelopes in search of excellence has always been my life-long vocation. Moreover, I am eager and willing to commit myself to improve my existing skills, as well as to explore and acquire new skills. In the college level, I was in the student representative council (SRC) which made me more independent and could be multitasking. I am also blessed with excellent interpersonal, communications, and negotiation skills.

Work History

Work History
Nov 2012 - Feb 2013

Customer Care Executive

SCICOM (M) Sdn Bhd

•I have managed to develop good telecommunication skills.
•I have managed to increase the level of my confidence to deal with customers.

May 2014 - Aug 2014

Marketing Department

Mory-TNTE Mondial Express (Intern)

•I have managed to obtain valuable knowledge of national and international import/export legislation and effectively troubleshoot any issues that arise in international freight transportation.
•I am able to efficiently evaluate the costs of transportation, services and inventory within any budget or distribution strategy.
•I have learnt the technical details relating to international transportation, such as customs regulations and any necessary documents.
•I have built relationships with Logistics mediators and worked closely with liners and carriers to ensure the organizations freight are at its most competitive.
•I have got hands on experience in handling field work in relation to Oil and Gas cargo movements.

Nov 2014 - Present

Client Care Executive

Scope International(M) Sdn Bhd (Standard Chartered Bank)

•Assist customer in fulfillment of their transaction or servicing request via telephone.
•Achieve first call resolution in all customer interaction, where possible.
•Promote the use of automated channels and its benefits to customers.
•Acquire new business by proactive tag on & generate new sales opportunities.
•Leverage on continuous improvement journey by proposing & giving suggestions/recommendation on workflow implementation & productivity     Improvements.

Education

Education
Apr 2011 - Present

Diploma In Accountancy

Kolej ASA, Malaysia

CGPA : 3.55/4.00

Aug 2014 - Feb 2015

Bachelor Of Business Administration (HONS) International Business

International University College of Technology Twintech

CGPA: 3.72/4.00

Language

English      :  Fluent / Writing
Malay        :  Fluent / Writing
Tamil         :  Good

MISCELLANEOUS

Expected Salary  : RM 3,000 (NEG)

ACTIVITIES AND CERTIFICATION

Vice President in Student Representative Council (SRC) in Kolej ASA and been very active in Kolej activities.
Organize Students Open Day (Kolej ASA)
Library Hunt, Badminton & Bowling Tournament (Kolej ASA)
General Certificate of Education Examination
UBS (SAGE)
Microsoft Word, Excel, Power Point, Access, Front Page (2000)