Nagham Al Banna

Work History

Work History
Apr 2012 - Present

Cabin Crew

Emirates Airlines
  • In-depth responsible on Safety and Security measures.
  • Understanding of airlines rules and procedures.
  • Ensured operational safety and security responsibilities are performed to the highest standards. Maintain safety compliance at all times with Safety & Equipment Procedures.
  • Ensured compliance with all corporate policies and procedures in accordance with relevant legislation.
  • Delivered excellence services inline with company's service standards and behaviors.
  • Provided a personalized, stress-free and great experience to passengers.
  • Contributed to raise the indelible service to the next level and deliver to passengers.
  • Built effectively working relationships with colleagues to work as one team.
  • Contributed effectively in company's marketing campaigns .
  • Assisted in-flight duty free sales. Supervised and guided new trainee on flight.
  • As a cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Attending pre flight briefing and keep and maintain up to date knowledge.
Dec 2009 - Mar 2012

Sales Leader

Bijouterie (Champs Elysees)
  • Manage all the branches sales.
  • Manage Sales Team.
  • Arrange the whole sales of the branch.
  • Manage the revenue of the branch.
  • Day to Day sales activities.
  • Administration work.
Nov 2007 - Nov 2009

Senior Sales

SAVA Haute Couture
  • Manage Sales Team.
  • Arrange the whole sales of the branch.
  • Manage the revenue of the branch.
  • Day to Day sales activities.
  • Administration work.
Aug 2005 - Jul 2007

Sales Member

SALAM Antique & Silver
  • Arrange the whole sales of the branch.
  • Manage the revenue of the branch.
  • Day to Day sales activities.
  • Administration work.

Education

Education
Sep 2008 - Jun 2010

BT3

NBC

Accounting and Business Management 

Skills

Skills

English Language

Arabic Language

Ms Office

Internet Browsing

Other Skills

  • Well qualified to deal with difficult issues concerning customers’ needs.
  • Able to create different ways to solve customers’ complaints.
  • Highly motivated, friendly customer service, willingness to help at all times.
  • Flexible, reliable and responsible.
  • Positive, consistent, hard worker and willing to improve my skills.