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Work experience

Apr 2010Present


Solus security systems

Manager Tech Support  Solus is a developer/service provider of access control and attendance systems(Both Hardware and software).


I work as a Manager for the tech support and delivery teams across India

  Functioning of technical support teams across Technical Requirement analysis Creating workflow of requirement understandable to coding team Technical Sales

 Project management and delivery

 Customer satisfaction

 Product improvement: Have made sure the team efficiency is increased Made sure the support TAT was met Client SLAs have been successfully maintained Contributed for product improvement through quality testing Project handling.

Nov 2007Mar 2010

Technical Support Executive

 Designation: Technical support Executive  Process Description: It's an email support for the client' Constant Contact'. Constant Contact is one of the biggest email marketing companies in US. Owners of small and medium scale businesses use the service to create email newsletters to send out to their contacts. If they have any issues creating/sending emails or ISP/ESP issues, they will email send emails andthe email team will give them the required support. Basically, we resolve their quiries.
Jul 2005Nov 2007


Aditya Birla Minacs

After working in E-mail process for 16 months was given the responsibility of a Floor supervisor, then a Trainer for the new hires.

 Key achievements:

 Achieved the target of bringing down the escalation percentage.

 Due to consistency in Quality and Performance, responsibilities got upgraded.

 Have received rewards for highest productivity and quality.

 Promoted as a trainer in.

 Won the Consistent Performer, Best Support Resource and best trainer awards.

 Has undergone' Train the Trainer' program and has won the Best Trainer award. ICICI Bank.



M.B.A in Operations and Marketing

Karnataka University

Bachelor of Computer Applications (BCA)

Alagappa University

Diploma in Electronics and Communication Engineering

Karnataka University


  • Customer Service Skills
  • Banking Operation
  • Customer Service Skills
  • Team handling skills
  • Technical Sales

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Sex :                                :  Male      

Date of birth :              : 14-05-1982

Marital status :            : Married.

Father's name :          :  H.S. Ashwathanarayana Rao

Strengths :                   : Sincere, good Team worker,

                                            committed and professional attitude.

Languages known    :  Kannada, English, Hindi.

Permanent Address : S/o H.S. Ashwathanarayana Rao

                                           Electrical Contractor

                                           Brahmins' street

                                           Huliyar - 572218

                                           C.N. Halli ( TQ)

                                           Tumkur ( Dist )