Solus security systems
Manager Tech Support Solus is a developer/service provider of access control and attendance systems(Both Hardware and software).
I work as a Manager for the tech support and delivery teams across India
Functioning of technical support teams across Technical Requirement analysis Creating workflow of requirement understandable to coding team Technical Sales
Project management and delivery
Product improvement: Have made sure the team efficiency is increased Made sure the support TAT was met Client SLAs have been successfully maintained Contributed for product improvement through quality testing Project handling.