Service Advisor Body Shop
Client service professional with 6 years of comprehensive automotive experience in Estimate creation,Customer service,inventory control,and vehicle maintenance,Insurance claims,Job control and repair.Record of exceeding claims quotas and delivering quality assurance combining client relations skills and technical expertise.Provent talent to manage dual roles thriving in stressful,high-vlume environments meeting client-satisfaction challenges.Team player leading effective hands-on training.
- Handled 30+ complex call situations daily providing client solutions collaborating with dealers, Service Advisors, and Insurance Claims.
Selected to train new customer service staff.
- Selected to join Insurance Claims specialist team based on automotive systems expertise while Maintaining customer service role.
- Processed 15 Insurance claims daily initiative five to 10 audits weekly resolving claim disputes Collaborating with dealers and Body technicians.
Exceeded Insurance claims quotas 33% within first six months in new role matching seasoned
Insurance claims specialist quotas.