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Nadiah Syahirah Norizan

AIRASIA SALES AND CUSTOMER SERVICES

Work experience

Nov 2014Present

AIRASIA SALES AND CUSTOMER SERVICES 

BAGUS HOLIDAYS SDN BHD (KLUANG BRANCH)
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of flights, departure and return flight time and schedule.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.  
  • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
  • Recommended solutions within customer budgets and proactively followed up with all leads.

Education

20112014

DIPLOMA IN QUANTITY SURVEYING

UITM SERI ISKANDAR PERAK

Under Faculty of Architecture 

20062010

SPM

SMK AGAMA SEGAMAT

Sastera (Accounting)

20002006

UPSR

SK TUNKU MAHMOOD (1)


SKILLS

8/10

8/10 EXPERT

8/10 EXPERT

MS Word, Excel and Access

8/10 EXPERT

ADDITIONAL INFORMATION

  • Willing to relocate
  • Willing to learn new things 

REFERENCES

AKMAL SURIANI , ASSISTANT ENGINEER ( 0177861003)