• KLUANG JOHOR
Nadiah Syahirah Norizan

Nadiah Syahirah Norizan

AIRASIA SALES AND CUSTOMER SERVICES

Work History

Work History

AIRASIA SALES AND CUSTOMER SERVICES 

Nov 2014 - Present
BAGUS HOLIDAYS SDN BHD (KLUANG BRANCH)
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of flights, departure and return flight time and schedule.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.  
  • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
  • Recommended solutions within customer budgets and proactively followed up with all leads.

Education

Education

DIPLOMA IN QUANTITY SURVEYING

2011 - 2014
UITM SERI ISKANDAR PERAK

Under Faculty of Architecture 

SPM

2006 - 2010
SMK AGAMA SEGAMAT

Sastera (Accounting)

UPSR

2000 - 2006
SK TUNKU MAHMOOD (1)


SKILLS

Skills

8/10

8/10 EXPERT

8/10 EXPERT

MS Word, Excel and Access

8/10 EXPERT

ADDITIONAL INFORMATION

  • Willing to relocate
  • Willing to learn new things 

REFERENCES

AKMAL SURIANI , ASSISTANT ENGINEER ( 0177861003)