AIRASIA SALES AND CUSTOMER SERVICES
Nov 2014 - Present
BAGUS HOLIDAYS SDN BHD (KLUANG BRANCH)
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of flights, departure and return flight time and schedule.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
- Recommended solutions within customer budgets and proactively followed up with all leads.