Nadia Dezorzi

  • Salt Lake City, 24
Nadia Dezorzi

(801) 512-3079

Summary

 I naturally love helping people solve their problems and crave a process and system to do so. 

Work History

Work History
Jun 2015 - Present

Google Cloud Platform Presales Technical Specialist

Google - Sellbytel, Barcelona
  • Route potential customers to Cloud Platform Sales Team, helping millions of employees and organizations around the world to "go Google." As masters of cloud computing, assist small and large businesses, educational institutions and government agencies discover the wonders of "the cloud" and work smarter.
Jan 2015 - Jun 2015

Google Apps for Business Specialist

Google - Sellbytel, Barcelona
  • Responsible for assisting the department lead with administering technical information systems such as Salesforce.com.
  • Configure and deploy Google Apps for Business for enterprise customers.
  • Migrate users, groups and data from legacy systems to Google Apps for Business.
  • Provide end-user training and/or support as required per project scope. Maintain, analyze, troubleshoot performance of deployed solutions.
  • Assist client technical resources with application configuration and management. 
Jan 2014 - Jan 2015

iTunes Store Agent

AppleCare - Sellbytel, Barcelona
  • Troubleshoot issues related to account access.
  • Help with any billing inquiries, and other customer support needs that may arise.

Oct 2011 - Jan 2014

AppleCare iOS and CPU - Technical Support Advisor

AppleCare - Sellbytel, Barcelona
  • Handle questions via the telephone addressing both hardware and software related issues, while reporting/escalating issues through the appropriate channels.
  • Diagnosing and providing a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies.
  • Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.
  • Interfacing with local team management and internal and external partners.
  • Multitasking through multiple systems while troubleshooting with customers.
  • Accurately logging all interactions via Apple’s CRM system.
  • Achieving call center metrics including average handle time, customer availability as well as schedule adherence and conformance.
Nov 2010 - Nov 2010

Lifeguard 

Siam Park, Tenerife - Spain
  • Ensuring guest safety on rides such as a transparent slide which sends riders through an area with sharks and stingrays.
  • Enforcing rules, make sure guests reach the right measurements, and divide by size in order to provide a safe enjoyable ride.
  • Providing guest service, responding to aquatic and on land emergencies, and providing medical care as trained.
  • Rotate to a variety of positions  including a beach-like pool with waves 3 meters (9.8 ft) high, the highest of any wave pool in the World. Also  seated positions, roving positions, and in water positions accommodating guests.  
  • Also assisted the staff performing cleaning duties to maintain a clean facility. 
Jul 2010 - Sep 2010

Lifeguard

Aqualand, Tenerife - Spain  
  • Supervising swimmers, starting at ages of 2+ while spotting hazards and preventing accidents, giving advice on water safety.
  • Controlling unruly behavior, water rescue, as well as cleaning tasks.
Nov 2009 - Mar 2010

Lifeguard

Siam Park, Tenerife - Spain  
Jul 2009 - Nov 2009

Translator

 Atlantic Whale Foundation, Tenerife - Spain

Assisted with translating of the AWF webpage. This foundation exists to raise awareness and inspire action enhancing  whale life. Seeking to identify tomorrow’s (social) entrepreneurs, the individuals who will lead change in our society, facilitating support in whale investigation. 

Jul 2009 - Oct 2009

L'Oréal Promoter 

Makro, Tenerife - Spain

Persuade  potential clients into buying products, each designed for different skin types. Remembering AIDA, a handy tool for ensuring :

  • Attention (or Attract)
  • Interest
  • Desire
  • Action
Jan 2007 - Jun 2007

Cashier  

Wendy’s Restaurant, Utah - United States

As my first job, learned basic responsibilities such as time management, order taking, and people skills.

Education

Education
Jun 2015 - Jul 2015

Google Cloud Platform Presales Technical Specialist Training

Barcelona, Spain
Dec 2014 - Jan 2015

Google Apps for Business Specialist Training

Barcelona, Spain

Learned to manage a Google Apps domain. Involving daily user support, troubleshooting typical user issues, adding and removing users, setting up and managing groups, managing calendars and resources such as Classroom for educational organizations, managing email routes, and managing Google Apps services by organizational unit.

Jan 2014 - Feb 2014

iTunes Store Agent Training

Barcelona, Spain
Sep 2011 - Oct 2011

iOS AppleCare Advisor Training

Barcelona, Spain
Sep 2011 - Oct 2011

CPU AppleCare Advisor Training

Barcelona, Spain
Mar 2010 - Apr 2010

Tourism Development Agent Course

FOREM Arona - Tenerife, Spain

Learn the different objectives, such as economic, environmental,  socio-cultural and political involved in tourism development. Creating employment - direct and indirect.  As well as Increasing foreign currency earnings, visitor numbers, spending within the local economy, income for commercial operators, and economic development and regeneration.

Oct 2009 - Nov 2009

Official Lifeguard and First Aid Title

Siam Park - Tenerife, Spain
2006 - 2009

High School Diploma

attended below schools:

Eisenhower Jr. High - Taylorsville Utah, United States
Taylorsville High - Taylorsville Utah, United States
Instituto de Tamaimo  Santiago del Teide - Tenerife Spain

Skills

Skills

Flexible

  • Discipline to work remotely from home
  • Excellent interpersonal skills

Creative and curious solution finder

  • Strong organizational skills
  • Superior time management and prioritization skills
  • Ability to navigate in the Windows environment – such as getting basic system information, explorer navigation

Customer service focus and passion for support

  • Basic understanding of hardware configurations – such as USB vs. Firewire
  • Knowledge of Device manager – (Knowing when something is connected/mounted)
  • Energetic, not afraid to ask questions, making assumptions and exhibit excellent written and oral skills

 

Technical

  • Knowledge of program files and system files in Windows
  • Experience with troubleshooting external devices in Windows and Mac
  • Basic installation and removal of application in Windows and Mac
  • Experience with iTunes in Windows and Mac

Eager and willing to learn 

  • Object-oriented programming in Java, Objective C, or C++.
  • Application servers such as WebLogic, WebObjects, or any J2EE server.
  • Relational databases and SQL.
  • HTTP, HTML, XML, Javascript.
  • Financial systems including credit card processing and ERP.
  • High-volume deployment infrastructure.
  • DRM techniques and/or cryptography.