Nabil Mesbah

Acting as: Asst. Manager Br. Operations & Customer Service Reporting to: Operations & Customer Service Manager. Dubai Branch. Overview: Delivering quality customer service & operations service to customer, involved in the process of cash handling, processing all activities of central operations of the branch with accuracy and efficiency. Responsibility: •Vault management including cash balancing, exception report, nostro account •Dual custodians for branch strong room & related vaults •Sales - Source new leads and retains existing customers. Cross sales •Transaction Authorization i.e. Cash deposits, withdrawals, credit cards payments, labor guarantee margin. •Front office/Counter transactions ie. cheque deposits, Enquiries, account opening •ICCS Outward clearing cheques and PDCs •Processing all post dated cheques related activities •Branch administrative responsibilities

Reporting to: Head of Operations & AUH Area Senior. Overview Process of cash handling and servicing loans, Cards & Wealth Products. Ensure operational efficiency and smooth execution of transactions. Responsibility: •Beginning of Day and End of Day for branch Operations staff. •Branch Vault Management, Vault Cash Count (Bundle Count) •Vault and Records management. •ATM and Cash counter Reconciliation Handling •Managing cheques clearing, including diff cycles and other collection requirements •Authorize Intra-Branch Transaction. Authorize cash transfers •Authorizing the Receiving / scanning / system update for customer PDCs, files, Docs and FV reports for AUH Bases sales staff cases. •Disbursal Authorization of the loans and dispersing the cheque. •Customer service and Branch walk in complaints. •Reconciliation of E.O.D. Cash /Teller Proofing, Teller Overage/Shortage & Branch Overage/Shortage Transaction.

Reporting to: Senior Manager, Credit – Loans. Carrier responsibility: •Evaluate credit applications based on the approved credit policy and communicate the decision to front-end within the turn-around time as agreed in the service level agreement •Do through scrutiny of the documents to ensure they are in order as per the approved documentation policy. •Discuss deviation cases with front-end and if justified raise to appropriate level of authority for decision. •Prepare daily / weekly / monthly MIS on the number of cases processed, approved, declined, and booked as expectations and other details as required by the senior management from time to time

Reporting to: Credit Administration Manager. Responsibilities: •Processes CPV for Credit Cards, Auto Loans, Personal Loans, Mortgage Finance. •Checking the required documents & the securities as per company’s policy. •Assigning the Cards & loans limits and collaterals in related systems (Globus’T-24) & approving the case to be uploaded. •Preparing the required documents for the Cards & Loans (LPO, Disbursement letters, -Release letters, Liability Litters…etc.). •Supervising and responsible of 3 junior staffs in both Credit cards and Loans Units. •Custodian of all security cheques, documents…etc. (credit cards, Auto & Personal Loans). •Teller/Front counter processing. Operation Unit.