Branch Operations/ Customer Service.
Finance House P.J.S.C
Acting as: Asst. Manager Br. Operations & Customer Service Reporting to: Operations & Customer Service Manager. Dubai Branch. Overview: Delivering quality customer service & operations service to customer, involved in the process of cash handling, processing all activities of central operations of the branch with accuracy and efficiency. Responsibility: •Vault management including cash balancing, exception report, nostro account •Dual custodians for branch strong room & related vaults •Sales - Source new leads and retains existing customers. Cross sales •Transaction Authorization i.e. Cash deposits, withdrawals, credit cards payments, labor guarantee margin. •Front office/Counter transactions ie. cheque deposits, Enquiries, account opening •ICCS Outward clearing cheques and PDCs •Processing all post dated cheques related activities •Branch administrative responsibilities