Branch Operations/ Customer Service.
Finance House P.J.S.C
Acting as: Asst. Manager Br. Operations & Customer Service
Reporting to: Operations & Customer Service Manager. Dubai Branch.
Overview:
Delivering quality customer service & operations service to customer, involved in the process of cash handling, processing all activities of central operations of the branch with accuracy and efficiency.
Responsibility:
•Vault management including cash balancing, exception report, nostro account
•Dual custodians for branch strong room & related vaults
•Sales - Source new leads and retains existing customers. Cross sales
•Transaction Authorization i.e. Cash deposits, withdrawals, credit cards payments, labor guarantee margin.
•Front office/Counter transactions ie. cheque deposits, Enquiries, account opening
•ICCS Outward clearing cheques and PDCs
•Processing all post dated cheques related activities
•Branch administrative responsibilities