- Boise US-ID
- [email protected]
Attended MIT Conference 2009: Greenwich, CT (25/5000 employees invited annually), Employee of the Month 13 consecutive months.
Increased sales revenue 20%+ YOY, Single advertising contract negotiated totaling $75k in revenue (largest at time).
Increased response time by 100%, reducing 1 position for support, Implemented first-time restrictions to public computers.
Business Administration▪ 15+ years experience in a customer service role across a wide variety of industries which required the ability to quickly develop rapport, and communicate effectively complex information to customers and staff▪ 10+ years utilizing advanced business concepts in the following areas: Accounting, Advertising, Database- Administration, Desktop-Publishing, Marketing, Profit/Loss Statements, Statistics, and Supply Chain Management▪ 5+ years experience working with customer relationship management (CRM) software, keeping accurate records while making information quality a top priority amongst employees Sales & Marketing▪ 10+ years sales experience developing relationships through prospecting, cold-calling, and pre-call planning matched with providing superior customer service▪ Implemented Marketing Plans, Sales Initiatives, Advertising Campaigns, Customer Service Initiatives▪ Experience with: marketing plans, sales initiatives, advertising campaigns, SWOT analysis, market research, copyrighting, graphic design, CRM platforms, and basic understanding of Database StructureTechnical Skills▪ Experience providing problem resolution by phone/person involving networks, desktops, and IP phones for small business and educational institutions▪ Vast knowledge in installing and troubleshooting hardware, printers, scanners, hand-held devices for up to 1000+ users and 10+ computer labs▪ Improved stability and performance of computer lab systems through policy administration and drive imaging annually, and troubleshot when necessary
Music, Dogs, Home Improvement, Snowboarding, Golf.