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Systems Experience

Development/Design tools: Visio, Axure, Dreamweaver, Photoshop, Illustrator

Languages/Frameworks:  PHP, HTML, CSS3, JavaScript, JQuery, SQL, Bootstrap 3, dust

Operating systems: Windows 2000/XP/Vista/Windows 7, Linux

Other applications: Omniture, Optimal Sort, Optimizely, Tealeaf, Word, Excel, PowerPoint, QuickBooks


Professional in Information Architecture (IA) and User Experience Design. Over the past seven years have developed a strong background in the development of online solutions in the following areas:

e-Commerce / Travel / Banking / Accounting

Strong communicator at management, technical, and user levels. Skilled at analyzing needs, soliciting feedback, informing, and consensus-building to solve problems and drive solutions.  Practiced at creating a seamless omnichannel experience.

Proactively research emerging technologies that impact new products and product enhancements. Keep up to date on UI best practices and industry standards.  Enjoy taking on new and challenging assignments, quickly gaining knowledge to understand the vision and develop business strategies that will help an organization achieve its strategic goals.

Skills include: 

Low/Medium/High Fidelity Wireframes for Web, Mobile & Tablet / HTML & Axure Prototyping /

Usability Testing / Storyboarding / Sitemaps / Personas / Workflows / Role Definition /

Data Relationships /Data Analysis / Card Sorting / Competitive Analysis / Project Planning /

Project Stakeholder / Programming

Work Samples

Work experience

Jun 2009Present

Web Developer

Heather Noe Freelance

Primary role is to create new websites for small businesses

Inamorata Jewelry

  • Currently building responsive eCommerce site using Bootstrap 3.
  • In development; preview at

Stellar Charters

  • Create and code public site.
  • Create and code content management system.
  • Currently in UAT at

Heirloom Creations

  • Create and code public site.
  • Create and code content management system.
  • Manage and conduct all aspects of user testing.
  • Launch website and maintain site.
  • Provide user support.

Environment: Bootstrap 3, HTML, CSS, PHP, Javascript, jQuery, WAMP, LAMP, Dreamweaver, Photoshop

Jan 2011Present

Sr Interaction Designer


Primary role is to create and maintain user experience for all desktop, tablet and mobile users for Crate&Barrel, CB2 and Land of Nod sites in an agile environment

  • Conceptualized and created wireframes for all desktop and mobile sites.
  • Conceptualized and created wireframes for company's first mobile app for iPhone and Android.
  • Led storyboarding workshops.
  • Consistently pulled data from Omniture to evaluate effectiveness of recent launches and tests.
  • Regularly moderated user testing.
  • Prepared tests and analyzed results for card sorting and tree testing.
  • Created A/B tests using Optimizely.
  • Created HTML and Axure prototypes for user testing on desktop and mobile products.
  • Worked with Site Management team to design A/B and multivariate tests.
  • Recommended and designed iterative improvements to all web products based on:
    • A/B and Multivariate testing
    • Remote user testing
    • In-store user testing
    • Site analytics
    • Card sorting
    • Opinion lab feedback
  • Redesigned, built and QAed all transactional emails for all 3 brands.
  • Designed, built and QAed subsections of associate website.
  • Championed changes to make sites more consistent, lean and tablet friendly prior to going responsive.
  • Acted as User Experience Stakeholder for all new company wide initiatives such as Buy Online Pick Up in Store.

Environment: Axure, Visio, Dreamweaver, Photoshop, HTML, CSS, PHP, JQuery, Javascript, Bootstrap 3, dust,  WAMP, Omniture, Optimal Sort, Optimizely, Tealeaf.

Sep 2006Jan 2011

Information Architect

Palace Gate Corp

Primary role is to create the user experience for Palace Gate clients


  • Created high fidelity wireframes complete with functional specifications.
  • Analyze & redesign current customer interfaces for booking site in order to increase usability.
  • Heuristically evaluate competitors sites in order create more user centered designs.

TD Banknorth:

  • Conceptualized and created wireframes for a custom Learning Management System.
  • Created and managed wireframes and content matrices for Intranet.
  • Configured and performed initial migration to Intranet Content Management System.

Halock Security Labs:

  • Created high fidelity wireframes complete with functional specifications.
  • Updated existing wireframes for new branding vision.
  • Created high level sitemap for second iteration site.

Palace Gate Corporation:

  • Created wireframes from functional requirements for corporate web site.
  • Created hierarchy, wireframes, and clickable Web mockups.
  • Lead the initiative to revise and improve financial workflow system.

Environment:  Visio, Photoshop, Illustrator, Dreamweaver, Windows XP, Vista, Windows 7

Aug 2005Jun 2006

Math Teacher

District 211
  • Created and implemented lesson plans involving cooperative learning, discovery learning, group/pair exercises, writing, lecture, and technology.
  • Collaborated with other teachers in the department regarding planning and student success measures and outcomes.
  • Met administrative needs in addition to class load.
  • Maintained constant communication with students, parents, staff, and administration regarding students’ success.

Environment: Microsoft Office Suite, Mathtype, Lotus Notes


Dec 2005


Roosevelt University