Principal Consultant, Information and Communication Technology Group12/1999 – 08/2000
Senior Systems Analyst managing the requirements gathering, design, development, testing and support of a $5 million customized Siebel based application to be used by all Business Areas of American Management Systems world-wide for Customer Relationship Management. Application developed and deployed using MS NT, Oracle 8, SQL, Visual Basic, Actuate Reporting and Siebel Tools.
·Coordinated with managers of other Business Areas to define and document application requirements.
·Supervised team of analysts and developers through the software development life-cycle of new company-wide system to increase scope and efficiency of Customer Relationship Management.
·Managed application and reporting development, configuration, and testing.
·Provided application demonstration, training, implementation and user support, to ensure consistent system implementation and usage, resulting in greater efficacy of client data management.
Principal Consultant, Management Systems and Technology Group 03/1998 – 12/1999
Senior Systems Analyst responsible for partnering with Department of Interior and their client agencies in the analysis, design, development, testing, and implementation of their financial management systems. Coordinated client engagements utilizing various platforms and software and AMS developed applications.
·Promoted to Principal Consultant in 3 years.
·Supervised team of 25 functional and technical analysts and programmers through the SDLC on a $3 million annual project, providing direction and management of interaction with government clients.
·Monitored project status, progress of assigned tasks, potential risks and issues and their mitigation strategies; developed cost and resource estimates, project task plans, and status reports resulting in clear and concise project overview to Account Executives.
·Managed key client relationships, setting project task priorities, and contract regulations, providing timely project information and costs to government clients.
·Identified new clients; performed requirements analysis, provided demonstration of software and written proposals to support pre-sales and sales activities, resulting in additional client contracts.
·Managed project financials, preparation and review of client invoicing, and coordination of task funding, providing timely accounting and increased revenue.
·Managed interviewing, task assignment, performance evaluation and of all project staff for multiple project teams.
Systems Analyst responsible for analysis, design, and testing activities for all implementations on the Department of Interior project and the development of the functional staff.
·Managed $1.6 million upgrade of financial management system for Y2K compliance, ensuring stability of government financial system.
·Managed analysis, design, and testing documents and standards, increasing efficiency of SDLC and knowledge transfer.
·Coordinated and carried out training and performance evaluations of 10 junior analysts and system testers.
·Reviewed cost and resource estimates for task activities, increasing resource allocation efficiency.
·Developed and reviewed detailed functional designs for required software customizations and enhancements, including both functional and technical descriptions of the software, providing clear direction and documentation for system developers.
Systems Analyst responsible for overseeing all AMS participation and served as key contact for all client support related to the House of Representatives $1.5 million implementation of the Federal Financial System. Contributed to the conversion of over 160 VA Medical Centers and Regional Offices from the VA’s existing financial system to the new Financial Management System.
·Managed 3 person team in the analysis, design, development, testing, delivery, documentation and production support of custom software, to stabilize and increase efficiency of a governmental financial system.
·Coordinated with client stakeholders in the analysis and reengineering of business and accounting practices to optimize the financial management system, resulting in increased cost savings, and decreased data redundancy.
·Developed employee procedures and custom operations guide for the HOR Finance Office to increase efficiency.
·Managed, developed and delivered both formal classroom and on-the-job training for HOR staff, ensuring complete user preparation.
·Provided on-site technical support for client conversion team, ensuring on-time delivery of system functionality and increased coordination between internal and client project staff.
Maintained procedure guides and conversion documentation based on system modifications, enhancements, and interface changes, providing clear and complete user resources.