Experienced Project Manager, Program Manager and Business, Systems and Requirements Analyst, with a diverse background and proven expertise in all phases of Management Information Systems consulting, analysis, design, development, testing, implementation, integration and support. Enthusiastic, organized, and creative engineer with 16 years experience; excellent collaborative, management, verbal and written communication skills.
Jan 2011 - Present
Sr. Business Analyst
Senior Analyst managing the requirements, configuration, testing, deployment, and training of Sales Content and global CRM systems. Coordinating with peers around the world to ensure an efficient, stable and consistent international CRM system.
·Collaborate and coordinate with stakeholders and other internal departments to ensure CRM and Sales Content system integration with other company information systems.
·Support sales process by working closely with field sales personnel and system super users to share insights and best practices for system use; provide end-user technical support and act as liaison between end-users and system vendors.
·Provide critical information to sales and company management through the design and development of standardized and custom reports and dashboards.
·Increasing user adoption and efficiency by developing and documenting best practice user guides and developing, documenting, and providing user training to all levels and categories of users.Managed migration of CRM system to single-tenant environment; coordinated with international managers, system vendors, and end users to reconfigure CRM system, resulting in increased system speed and usability.
Jun 2008 - Oct 2010
Software Program Manager leading the design, development, testing, implementation, and support of custom Asset and Lease Management systems, and Customer Call Tracking and Order systems. Contributed to the authoring of contractual project statements of work, documented business, functional, system, and UI requirements. Managed analysis and documentation of internal and client workflow processes; developed and delivered user training and documentation.
·Provided technical and business domain expertise and product direction insight to company executives to supplement presales activities, increasing impact of sales presentations.
·Supported sales process by providing project estimates, proof-of-concept analysis, and product demonstrations, resulting in the winning of several new client contracts.
·Collaborated with internal stakeholders and clients to define business requirements and using a consultative approach, delivered solution alternatives in the best interest of both the client and Integron.
·Managed documentation of system solution requirements for development teams and represented the client needs to internal service delivery organizations; negotiated scope, deliverables, and milestones with participating groups to consistently achieve overall project objectives and client satisfaction.
·Provided data accessibility and analysis to clients, significantly increasing client’s understanding and use of system data and providing additional opportunities to sales and business development managers.
·Defined and implemented process improvements for internal SDLC environments and workflows, computer applications and document templates, including the implementation of MS SharePoint for all project initiatives increasing efficiency, knowledge transfer and resource reuse.
Lead creation of first web-based internal call center and order support system, integrated into internal fulfillment and accounting systems, for large international client, resulting in greatly increased efficiency and automation of product sales and end-user support; providing Integron with high-value offering.
Aug 2006 - Jun 2008
Implementation Consultant leading the design and implementation of custom learning solutions on behalf of direct and indirect customers through the complete custom software as a serviceproject lifecycle. Authored contractual project statements of work, documented functional and system requirements and managed all aspects of project deployment. Served as primary project contact through the duration of the project relationship and responsible for the implementation process, project deliverables, timeframe and cost commitments.
·Provided technical and business domain expertise to Account Executives in support of presales activities; provided product direction insight to the Product Management team and managed client business requirements, resulting in system functionality expansion and client satisfaction.
·Supported sales process by coordinating project estimates and managed creation and revisions of project statement of work documents.
·Identified client areas of need and weakness, produced business requirements and using consultative approach, recommended solution alternatives to internal Product Managers, Account Executives and clients in the best interest of all stakeholders, resulting in increased client satisfaction.
·Negotiated and managed activities across various internal groups: Platform Development, Content Development, Learning Administration, Customer Service and Technical Support, providing clients with complete and efficient solution.
·Managed overall project relationship with multiple international clients; managing scope, schedule, deliverables and customer satisfaction, providing concise and accurate status of all project aspects to the client, Element K Management and Element K Sales.
Collaborated with clients in design of data reporting and accessibility; provided data analysis to clients and internal stakeholders, significantly increasing client’s efficiency of business workflows, and providing additional opportunities to sales and business development managers.
Aug 2000 - Aug 2006
System Requirements Analyst conducting the gathering, documentation, translation and management of system functionality requirements for a multi-lingual international Learning Management system.
·Coordinated with Business Partners and Product Managers to define and document application requirements resulting in complete and detailed system requirements, increasing efficiency of development lifecycle with significantly fewer “bugs” and software fixes, increased understanding and knowledge transfer of system functionality.
·Managed implementation, administration, training, and reporting of DOORS Requirements Management system for all system requirements, providing complete capture and storage of system functionality.
·Completed entire design, development, implementation, training and reporting of System Requirement Metrics system, providing complete and up-to-date analysis to division managers.
·Directed review of system functionality change requests and Business Requirements for discussion and estimate formulation of requirements portion of project SDLC.
·Reviewed reported system defects to verify, modify and create systems requirements for Concurrent Engineering department, increasing efficiency of development resources by eliminating unnecessary modifications.
Managed development, maintenance, and training of Requirements Management templates and processes: Response Briefs, Change Requests, Systems Analysis, System Requirements Specification and Language Translation.
Aug 1995 - Aug 2000
American Management Systems, Inc.
Principal Consultant, Information and Communication Technology Group12/1999 – 08/2000
Senior Systems Analyst managing the requirements gathering, design, development, testing and support of a $5 million customized Siebel based application to be used by all Business Areas of American Management Systems world-wide for Customer Relationship Management. Application developed and deployed using MS NT, Oracle 8, SQL, Visual Basic, Actuate Reporting and Siebel Tools.
·Coordinated with managers of other Business Areas to define and document application requirements.
·Supervised team of analysts and developers through the software development life-cycle of new company-wide system to increase scope and efficiency of Customer Relationship Management.
·Managed application and reporting development, configuration, and testing.
·Provided application demonstration, training, implementation and user support, to ensure consistent system implementation and usage, resulting in greater efficacy of client data management.
Principal Consultant, Management Systems and Technology Group 03/1998 – 12/1999
Senior Systems Analyst responsible for partnering with Department of Interior and their client agencies in the analysis, design, development, testing, and implementation of their financial management systems. Coordinated client engagements utilizing various platforms and software and AMS developed applications.
·Promoted to Principal Consultant in 3 years.
·Supervised team of 25 functional and technical analysts and programmers through the SDLC on a $3 million annual project, providing direction and management of interaction with government clients.
·Monitored project status, progress of assigned tasks, potential risks and issues and their mitigation strategies; developed cost and resource estimates, project task plans, and status reports resulting in clear and concise project overview to Account Executives.
·Managed key client relationships, setting project task priorities, and contract regulations, providing timely project information and costs to government clients.
·Identified new clients; performed requirements analysis, provided demonstration of software and written proposals to support pre-sales and sales activities, resulting in additional client contracts.
·Managed project financials, preparation and review of client invoicing, and coordination of task funding, providing timely accounting and increased revenue.
·Managed interviewing, task assignment, performance evaluation and of all project staff for multiple project teams.
Systems Analyst responsible for analysis, design, and testing activities for all implementations on the Department of Interior project and the development of the functional staff.
·Managed $1.6 million upgrade of financial management system for Y2K compliance, ensuring stability of government financial system.
·Managed analysis, design, and testing documents and standards, increasing efficiency of SDLC and knowledge transfer.
·Coordinated and carried out training and performance evaluations of 10 junior analysts and system testers.
·Reviewed cost and resource estimates for task activities, increasing resource allocation efficiency.
·Developed and reviewed detailed functional designs for required software customizations and enhancements, including both functional and technical descriptions of the software, providing clear direction and documentation for system developers.
Systems Analyst responsible for overseeing all AMS participation and served as key contact for all client support related to the House of Representatives $1.5 million implementation of the Federal Financial System. Contributed to the conversion of over 160 VA Medical Centers and Regional Offices from the VA’s existing financial system to the new Financial Management System.
·Managed 3 person team in the analysis, design, development, testing, delivery, documentation and production support of custom software, to stabilize and increase efficiency of a governmental financial system.
·Coordinated with client stakeholders in the analysis and reengineering of business and accounting practices to optimize the financial management system, resulting in increased cost savings, and decreased data redundancy.
·Developed employee procedures and custom operations guide for the HOR Finance Office to increase efficiency.
·Managed, developed and delivered both formal classroom and on-the-job training for HOR staff, ensuring complete user preparation.
·Provided on-site technical support for client conversion team, ensuring on-time delivery of system functionality and increased coordination between internal and client project staff.
Maintained procedure guides and conversion documentation based on system modifications, enhancements, and interface changes, providing clear and complete user resources.