Wells Fargo Bank
Teller: May 2008 to July 2009
I have been with Wells Fargo for 2 years and 6 months now. I was hired as a part time Teller and work in that position for 1 year. My job as a Teller required:
ØCustomer Service Representative: Handled deposits, withdrawals and payments, answered questions pertaining to customers Wells Fargo checking account, insuring that the customer is completely satisfied with their accounts. Maked sure every customer feels welcomed, valued, and appreciated every time.
ØProblem Solving: looked into potential problems the customer might have and either provided a solution or referred them to a Banker or Manager if further assistances was required.
ØSales Representative: looked for opportunities to talk to customers about Wells Fargo products that would benefit them.
ØSales Experience: My first 3 quarters I finished at Bronze level for my sales. My 4th quarter finished at Gold for sales, and was ranked highest in my branch (out of 6) and 8th (out of 78) in my market area.
Personal Banker: July 2010 to Present
After only 1 year I was promoted to Personal Banker, based on my sales numbers, my customer satisfaction, and my management skills. My job as a Personal Banker requires:
ØSales: sourcing new business for Wells Fargo, through canvassing, phone calls, service issues, teller referrals, and personal contact with current account holders and non account holders. I am constantly looking for the chance to talk to customers about Wells Fargo products that will benefit them.
ØKnowledge: As a sales representative and bank employee I went through 6 weeks of Wells Fargo training, in management, customer relations, insurance, auto and home finance, credit management, sales strategy, and customer retention. As a Wells Fargo Banker I implement these skills everyday to provide customers with crucial information, that guides them to financial success.
ØSales Achievements: In my 5 quarters as a Personal Banker I had been ranked in the top 10 Bankers (out of 46) in my market area for Sales, with 2 of those 5 quarters being ranked the 2nd highest banker. All 5 of those quarters I was ranked #1 in new accounts sourced. That entire time my customer satisfaction never fell below 75% (considered a bronze level of success), something few bankers achieve.