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Work experience

Jul 2011Present

IT Service Director

Apollo Group, Inc

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Conduit between IT and the business (Midwest and Northeast Regions, Campuses, and other business units), including relationship/account management, escalations, coordination, problem solving, leadership, project management, strategic planning, and innovative development of opportunities.

·Relationship/Account Management for multiple business entities.

·Creation and adherence to a budget of almost $12 million.

·Ensured quality and timing of network uplifts at 61 sites.  Set the national standard for documentation and process.

·Set process standards for IT and A/V for new site build-outs and remodels.

·Provide reporting and metrics on performance of service to regional and subsidiary leadership.

·Hold Field Support accountable to customer Service Level Agreements (SLA’s).

·Plan for future service: assessing customer requirements, determine potential costs of solutions, etc.

Mar 2010Jul 2011

Senior IT Manager, Midwest Region

Apollo Group, Inc

Responsible for all facets of IT at 50+ sites across 9 states including technology support, short and long-term technology strategies, and interfacing with campus management teams to ensure business needs are met.

  • Liaison between corporate IT and Regional/Campus leadership at University of Phoenix and Institute for Professional Development sites.
  • Lead a team of 23 geographically diverse technicians supporting 50+ sites and 800+ employees across the Midwest.
  • Ensured SLAs for timely service of all IT services and issues.
  • Creation and adherence to a budget of almost $7 million.
  • Consolidated network devices to cut life-cycle replacements by $200,000 in one fiscal year.
  • Ensured project successes through resource allocation and guidance.
  • Ensured proper hiring and training for team, resulting in increased customer satisfaction survey ratings by 15%.
  • Managed the project planning and implementation for the IT infrastructure of 50+ business sites.
Sep 2007Mar 2010

IT Manager, Client Services

University of Phoenix

Responsible for all facets of IT at six University of Phoenix campuses (17 sites) and multiple Institute for Professional Development sites including technology support, short and long-term technology strategies, and interfacing with campus management teams to ensure business needs are met.

·Responsible for all technology at campuses in Kansas, Missouri, Minnesota, Kentucky, and Indiana.

·Liaison between corporate IT and management at the campuses and the region.

·Supervise eight technicians in six different cities.

·Ensure SLAs for timely service of all IT services and issues.

    ·Ensure all employees are properly trained on all necessary hardware and software.

Mar 2008Jan 2009

Staff Sergeant/Stock Control NCOIC/Information Management Officer

US Army Reserve

Responsible for stock control and accounting of the Tallil, Iraq Ammunition Storage Point (ASP) as well as accountability, professional development, and welfare of 10 other soldiers.

·Responsible for $236,000,000 of small arms, munitions, and rockets.

·Created tracking system for all pre-deployment training for a 46 member platoon and attained the highest pre-mobilization training level of any Army Reserve unit to-date.

·Designed and implemented a cyclic inventory system and internal controls which attained 100% accuracy of the full inventory every month.

Installed, configured, and maintained access control, security, and 99% uptime of a Windows 2003 server, 21 workstations, and 30 users.



Relationship Management
Project Management


IT Management Professional with 10+ years experience in information technology, management, and customer service with demonstrated success in relationship management, multi-site field support, management, and service ownership.  Ability to bridge technology and business goals to provide solutions that benefit local business units by proactively managing business relationships.I’ve worked nationwide collaborating directly with executives, multiple subsidiaries, call center management, sales staff, students and faculty.  I also have an interest in facility management, space planning, and project management.


Project Management, Relationship Management, and Service Delivery


Oct 2009Present

ITIL Foundations v3

Information Technology Infrastructure Library
Sep 2006Present


Mar 2007Mar 2012

Certified Associate in Project Management (CAPM)

Project Management Institute