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I am confident that my many years of seasoned Insurance and Customer Service experience would add value to your company.At my last position with The Doctors Company, I worked in the Southern California Regional Claims Office for three years and in the Underwriting Department for close to ten years.I skillfully managed claims and underwriting policy files, brokers and client requests, queries and complaints to maintain and improve client relations.I also earned The Doctors Company Employee of the Year Award.As the Customer Service / Public Relations Coordinator at Litton Industries, Inc., I handled legal liens and business claims for Litton Microwave Products.I have experience in the Aerospace/Defense, Legal, Medical, and Insurance fields.

Work experience

Oct 1997Jul 2010

Underwriting Analyst

The Doctors Company / PULIC

Key Achievements

Earned Company Employee of the Year Award

Conducted policy reviews and monitored policy compliance.Provided support to the Underwriting Department in the areas of underwriting operations, procedures, policy endorsements and policies.Managed brokers and client requests, queries and complaints to maintain and improve client relations.Serviced existing accounts and policies.Performed physician legal searches and verified information with various state medical boards.

Jul 1992Oct 1997

Workers' Compensation Manager


Key Achievements:

Instituted a Workers’ Compensation billing collection system for several doctors.Supervised 6 employees responsible for diverse administrative functions.Negotiated medical-legal liens with attorneys and insurance companies.Responsible for filing legal papers with the Workers’ Compensation Appeals Board on disputed claims.Prepared and managed budgets and generated invoices.Prepared financial reports for management and submitted payroll.

Jun 1987Jun 1992

Customer Service / Public Relations Coordinator

Litton Industries, Inc.

Key Achievements

Customer Service Representative for Litton products; handled legal liens and business claims for Litton Microwave Products.Delivered/prepared customer presentations.Escalate and troubleshoot product/service issues.Resolved account/product/service concerns.Liaised with marketing, sales, and technical support.Headed numerous projects from inception to completion.These projects included cost analysis, pre- and post-production, and follow-up.


Aug 1982Jun 1987

Bachelor of Arts



Team Player
Delivered/prepared customer presentations
Resolved account/product/service concerns
Excellent Negotiation Skills
Escalate and troubleshoot product/service issues
Detail-oriented with Strong Organizational Skills
Proven Leadership Ability
Excellent Problem Solving and Analytical Skills
Excellent Verbal and Written Communication
MS Outlook
Microsoft Office
Microsoft Excel
Microsoft Access