Printing tool Download PDF

Work experience

Sep 2006Present

Customer Service Representative

Time Warner Cable
  • Customer service in technical, billing, and sales.
  • Knowledgeable in cable industry equipment.
  • Processing and administrative duties.
  • Very fast pace, multitasking, and technology heavy environment.
  • Extensive problem-solving skills and customer one-on-one support.
Jan 2005Sep 2006

Customer Service Representative

Jenny Craig
  • Provided customer service for inbound call center.
  • Processing orders for customers.
  • Clerical and administrative duties.


Aug 2009Present

Bachelors in Business Administration

San Diego State University

Business major with emphasis in Finance and partial Accounting from SDSU.


GPA 3.1


Office/clerical software
MS Office: Word/Excel/Power Point/Access MS Outlook CSG: ACSR data system Kronos: Time management Web-based applications: order processing/tracking, equipment diagnostics/trouble-shooting, data analyzing.
Computer literate
Extensive knowledge in computers: Windows/MacOS Hardware: Intel & AMD platforms, VGA: Nvidia & ATI/AMD, etc.  


Edward Garcia

Jennifer Steinbock


Actively works with computer hardware as a pastime and participates in online communities dedicated to computer hardware/software.