Star Leasing Co.
I handle multiple phone lines dealing with logistics breakdowns. I make sure that repairs to our and our customers' equipment happens quickly and that downtime is minimized. It is a fast-paced job, requiring multi-tasking, organizational skills and the ability to operate computer applications like Word, Nuance PDF, Excel and others.
I am also responsible for the communication between the vendor, my company, and our customer, keeping everyone operating together and making sure that all parties involved are aware of every step of the process.
Diplomacy and problem-solving are huge parts of what I do, since every call is from someone who's equipment is broken down somewhere and they are losing money every minute they are not moving. Diplomacy and conflict resolution and de-escalation also play key roles.