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Work experience

Jan 2009Present

Team Lead

  1. Provide problem resolution to team members for both technical and non-technical issues.
  2. Review and edit documentation to support hardware and software procedures.
  3. Collaborated with Development Project Managers (DPMs) and Subject Matter Experts (SMEs) to develop original content and update existing product documentation for user guides, installation, service and parts manuals.
  4. Coordinate translation schedule for publications needed to support worldwide distribution.
  5. Provide bi-weekly status to management team concerning project progression.
  6. Create forecast budget projections for upcoming fiscal year regarding publications.
  7. Developed an Information Development (ID) Process that aligns with the test phases of both the hardware and software development processes.
  8. Also trained the entire organization on the new ID Process.



Seeking a position where excellent project management and teambuilding skills, along with a strong work ethic  and a positive attitude, can be used to exceed company goals.

Links of Interests


Danielle Alford completed her undergraduate degree at North Carolina State University (NCSU) studying English with a concentration in language, writing, and rhetoric and an emphasis in technical communication.The skills that she has developed through school have enabled her to both communicate with IBM customers and meet their needs through concise, well-written, and easy to understand publications.

Danielle has volunteered with SAFEchild (Stopping Abuse for Every child) for over a year.Danielle acts as a child facilitator for the toddler group.She facilitates lots of fun activities with the children while providing them a positive morale structure.Many of the children come from less fortunate backgrounds so her job is to also make the children feel loved and cared for.

Danielle currently holds a full-time position with IBM in Retail Store Solutions (RSS), where she is applying her knowledge and willingness.Her goals for the full-time position with IBM are to learn all she can about Information Development and the company, perform to her highest potential, learn ways that she can improve her writing skills, work together as a team player and in turn meet a lot of wonderful people.

Since January 2009 when Danielle began full-time, she has completed a few projects.Those projects include, but are not limited to redesigning an Italian IBM manual to be converted into a PDF file, SI V3R2, UPOS 1.12.1, 4610 Maintenance Updates, and a Wiki for the RSS department.

Professional Work Excerpts

Excerpt from book review on "Without a Net" by Michelle Kennedy

The first point I would like to make is that Michelle did not come from a bad family with any negative experiences as a child.  She states in her memoir "I wish I could say that there was some event, some trauma, in my childhood that would not allow me to ask my parents for money, but the truth is, there is nothing.  They are not mean or selfish.  If they had it, they probably would have lent it to me-OK, given it to me.  The fact is that I was tired of having to ask for their help.  I was tired of admitting that maybe my inspired decisions at the age of eighteen were the wrong ones.  I just wanted to do it by myself.  I wanted to prove to them, to the world, and to myself that I didn't need my parents, or a husband, to bail me out all of the time.  I was also tired of feeling like a fuck-up" (Kennedy, 2007, p.91).  Oftentimes society has trained us to assume that if you are homeless you came from a bad background or family.  According to our text, "while many women and adolescents from middle-class backgrounds who are fleeing difficult environments become homeless, in all subgroups people usually come from poor backgrounds and thus share many characteristics with the larger population of poor people" (Levinson, 2007, p.38).  Michelle was raised in a well off middle class family, but she made poor choices because she thought she was in love. 

Excerpt from A Critical Analysis of the film, Ever After

Later throughout the film, Danielle's stepmother finds out that she is the one who the Prince has fallen so deeply in love with and tries to keep her from ever seeing him again by locking her up in a dungeon.  Leonardo Da Vinci, Danielle's fairy god-mother of sorts comes to her rescue.  He is able to open the door and the servants prepare Danielle for the royal ball.  Once she finally arrives at the royal ball the Prince immediately notices her.  He meets her and then she tries to tell him that she is only a servant, but he still does not listen.  So her awful step-mother loudly tells the world that she is only a servant.  After hearing this the prince becomes infuriated and he begins to treat her just like the others. 

Excerpt from paper topic "Rethinking the Maternal"

According to the passage "Mrs. Pontellier was not a mother-woman.....which were women who idolized their children, worshiped their husbands, and esteemed it a holy privilege to efface themselves as individuals and grow wings as ministering angels" (701).  This was not true for Edna.  She seemed to be searching for her own identity throughout the story.  Edna had a strong desire for self realization.  As Chopin indicates, "Mrs. Pontellier was beginning to realize her position in the universe as a human being, and to recognize her relations as an individual to the world within and about her" (704).  This goes totally against the definition of a mother-woman.  Edna did not spend her time constantly talking about her children or loving her husband; instead, she was pursuing another man and allowing a nurse to care for her children.  To sum it all up, her need for individuality caused her to forget her family and to put her own needs first.