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Work experience

Feb 2011Present

Head,Content Planning and Design

Vriti Infocom Private Limited

Key Competencies: Client Relationship, Requirement Gathering, Strategic Management and Content Development

  • Researched, created and developed instructional materials according to the institution's requirements
  • Assessed Educational programs in terms of quality and regulatory compliance, and targets achieved.
  • Interacted with the institution's staff to address the current challenges and likely improvement.
  • Facilitated the meetings with members of educational committees and advisory groups
  • Developed Questionnaires and Interviewed school staff about the Curriculum to recommend instruction and curriculum improvements.
  • Reviewed Textbooks, Software, and other Educational materials and made recommendations on purchases.
  • Planned and arranged onsite education tours for Business Partners, Teachers and Administrators
Aug 2009Feb 2011

Curriculum Planner and Coordinator

American Embassy School

Key Competencies: Communication,Requirement Gathering,Curriculum Planning and Design,Content Development and Acquisition,Social Participation.

  • Acted as a 'Middle man' between the faculty and parents to develop an 'All around development ' curriculum for the students.
  • Managed and Integrated the various content elements of curriculum to ensure uniform grooming of the students.
  • Interfaced with parents,faculty and the students to determine their feedback,and made necessary modifications accordingly.
  • Partnered through external business partners and content providers in order to design a quality and a balanced curriculum.
  • Assessed the success of the project through monitoring the 'Performance indicators' such as Class participation,student involvement,content difficulty etc.
  • Communicated with the vendors to ensure the timely delivery of the content.
  • Participated in the school's outreach programme by imparting basic education to the children of the jhuggi dwellers. (Shown alongside)
Dec 2008Aug 2009

Senior Training Manager

Park Plaza

Key Competencies: Content Development,Program conduction and evaluation,Planning, Candidate selection,Program selection and presentation.

  • Planned the monthly and the yearly training schedules in coordination with the Human Resources team.
  • Introduced new skills catered towards the 'Client and Employee satisfaction' through various interactive 'Personality enhancement' exercises.
  • Interacted with management and the employees for their feedback and the needed modifications..
  • Organized training activities targeted at different levels of management namely Senior,Middle and lower management.
  • Developed and Delivered presentations aiming at personality development skills like Business Ethics,Client Communications,Leadership and Efficient decision making.
  • Awarded the accolade for the 'Most Valuable Contributor' for month of January.
Aug 2004Aug 2008

Manager, Customer Relations

Comfort Inn

Key Competencies: Customer Relations Management, Statistical Analysis, Public Relations, Brand Management and Enhancement

  • Assisted the top management in planning, formulating customer service policies and directing the customer’s service activities.
  • Provided administrative support to sales activities not limited to processing customer’s feedback, analyze sales statistics, and responding to queries regarding organizational procedures.
  • Led a team of 25 Customer Relations Associates to cater to Guest’s demands and feedback.
  • Introduced Loyalty programs such as Choice Privileges and Airline Miles to enhance organization’s and Customer’s Relationship
  • Analyzed reports on complaints and ensured proper resolution of the same for 100% guest satisfaction.
  • Acted as primary liaison with core regional development groups to identify project challenges.
  • Introduced new promotions and evaluated the rate of returns through the revenue generated
  • Elevated the brand value of the hotel to the title of “Best Valued Hotel” for consecutive three years.
Nov 2003Aug 2004

Manager Operations

Ramada Inn Eastside

Key Competencies: Inventory Management, Public Relations, Market Research and Brand Management,Revenue Management

  • Progressive evaluation of the total revenue categorized by segregating into different market segments on a daily basis.
  • Promoted the Hotel's brand image through different sources of media e.g classifieds in magazines and newspapers,television etc
  • Devised strategy customized to preffered customers requirements
  • Liasoned with airlines through national franchises to introduce mileage points for frequent stay customers
  • Interfaced with preffered customers to preceive the feedback 
  •  Attended the Board meetings to update the Board Members about the progess and future strategies.
Aug 2001Nov 2003

Market Analyst

Quality Inn

.Core Competencies:Public Relations,Strategic Planning and Management,Market Research

  • Acquired appropriate and/or utilize current data to and complete prescribed local forecast models.
  • Performed Analysis on captured data in noting hospitality trends, local, regional and international economic factors, determining shifts in marketing and sales by competitive set properties.
  • Developed parallel data sources to challenge and monitor known indices to substantiate industry business patterns.
  • Recommended the management both short and long term strategies by market segment to maximize property yield to market conditions in a reliable and timely manner.
  • Assisted in the development and management of sales and operational budgets as requested
  • Managed the revenue generated through different sources like Direct Booking, Choice Franchise Bookings and public relations.
  • Evaluated the present and future growth potential and demand for the hotel
  • Gathered, analyzedand Documented Customer’s Requirement to create a detailed functional specification
  • Interfaced with the guest to understand any new requirements and analyzed its impact on the existing applications.



Training and Content Development
Computer Skills
Languages: VisualBasic, C++, SQL  Operating Systems  : Windows 95 and Windows98                                              Applications: Microsoft Word, Excel, Access, PowerPoint, SAP (SD Module),Stockroom Organizer
Customer Relations


Harbir Bhadana

Kala Sunnie

Rajni Rikh

American Embassy School

Professional Highlights

Education and content management centric portfolio spanning over an illustrious eleven years.The highlights of my career are as follows:

  • Assessed Educational programs in terms of 'Quality and  Regulatory compliance', and targets to be achieved.
  • Created and distributed the questionnaires to understand 'THE CLIENT'S'  requirements and the timely delivery of the product to the client.
  • Interacted with  Client for his valuable feedback and devised appropriate remedies for their rectification.
  • Devised appropriate Client based strategies to enhance their retention and satisfaction.
  •  Delivered lectures accompanied by motivational brainstorming sessions on topics like Leadership,Decision making,Teamwork,Client satisfaction and Communication.
  • Established improved rapport between different departments, championing social networking initiatives and user outreach, and driving innovative growth of the community's content creation.
  • Championed the awareness of social issues like Rural and Girl Child education.
  • Attended local and domestic seminars related to the awareness of the current training evaluation programs in the industry.
  • Participated in team meetings to share the organization's vision and the necessary contribution towards it.

Organizations and Memberships

CRY(Child Rights and You)

  • Supported the cause of upliftment of underprivileged children
  • Contributed to the cause of saving African Children from famine and Epidemic


  • Supported the cause of upliftment of underprivileged children by providing them with proper educational opportunities through campaign "Awaaz Do"


  •  Active participation in debates and painting competitions
  • Travelling and exploring different sites and places,cooking and trying different cuisines
  • Involvement with social organizations such as UNICEF and CRY and assisting them in their efforts.
  • Imparted education to the underprivileged children