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Summary

Energetic, motivated and experienced Spa Manager who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Hard-working and dependable with excellent leadership skills.
Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Work experience

Oct 2013Mar 2015

Managing director

Corpus Vitae d.o.o.

Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction.Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience. Increased customer loyalty through detail work with manicures and client relations. Successfully resolved numbers of customer issues when arise. Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Jan 2007Sep 2013

Fitness and Spa Manager

Sport and recreation center Jelenovac d.o.o.

Developed new customer relations through telephone and personable contact and sales activity. Increased customer loyalty through communication  and understanding their requires. Developed and monitored new work-out programs for customers, based on their physical and health needs. Adept at effective employee communications and efficient multitasking.

Feb 2003Jan 2007

Wellness Manager

Tactus d.o.o.

Developed and supervised various wellness programs and ensured satisfaction for customers .Coordinated with clients and identified strategies for wellness services. Monitored all expenses and revenues for wellness facility.

Apr 1999Oct 2002

Spa i Wellness Manager

Hotel Borik Zadar

Developed business plans and improvements and documented all process. Accountable for all staff development, budgeting and supply ordering. Trained and developed staff on procedures and protocols.
Organized and supervised staff working-ours.
First year working as a masseuse therapist I had a possibility to view and understand the organization of Spa and Wellness section so my planing and management was successful.

Education

1992

Professor of Kinesiology

University of Zagreb - Faculty of Kinesiology

Professor of Kinesiology, kinesiotherapist

Skills

 - Creative Problem resolving                                                  - Coordination and leadership skills
 - Perform well in high-demand, fast-paced environments   - Computer Literate

- Excellent verbal communication                                            - Fast learning

- Training staff                                                                           - Multi-Task