• Galway Ireland

Svjetlana Martinac

SPA Manager

Summary

Energetic, motivated and experienced Spa Manager who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Hard-working and dependable with excellent leadership skills.
Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Work History

Work History

Managing director

Oct 2013 - Mar 2015
Corpus Vitae d.o.o.

Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction.Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience. Increased customer loyalty through detail work with manicures and client relations. Successfully resolved numbers of customer issues when arise. Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Fitness and Spa Manager

Jan 2007 - Sep 2013
Sport and recreation center Jelenovac d.o.o.

Developed new customer relations through telephone and personable contact and sales activity. Increased customer loyalty through communication  and understanding their requires. Developed and monitored new work-out programs for customers, based on their physical and health needs. Adept at effective employee communications and efficient multitasking.

Wellness Manager

Feb 2003 - Jan 2007
Tactus d.o.o.

Developed and supervised various wellness programs and ensured satisfaction for customers .Coordinated with clients and identified strategies for wellness services. Monitored all expenses and revenues for wellness facility.

Spa i Wellness Manager

Apr 1999 - Oct 2002
Hotel Borik Zadar

Developed business plans and improvements and documented all process. Accountable for all staff development, budgeting and supply ordering. Trained and developed staff on procedures and protocols.
Organized and supervised staff working-ours.
First year working as a masseuse therapist I had a possibility to view and understand the organization of Spa and Wellness section so my planing and management was successful.

Education

Education

Professor of Kinesiology

1992
University of Zagreb - Faculty of Kinesiology

Professor of Kinesiology, kinesiotherapist

Skills

 - Creative Problem resolving                                                  - Coordination and leadership skills
 - Perform well in high-demand, fast-paced environments   - Computer Literate

- Excellent verbal communication                                            - Fast learning

- Training staff                                                                           - Multi-Task