Jun 2005 - Present
Bassett and Talbert
While at work at Citgo gas station, I am responsible for motivating my team to maintain a clean, organized environment to maximize customer satisfaction. I handle customer complaints seriously by actively listening and determining the best possible solution for their problem. I manage financial profits at the end of the night by tallying totals from the cash drawers. I also supervise daily cleaning by collaborating with the assistant manager.
Jul 2010 - Present
At the Crisis Center, I am obligated to think critically in emergencies to ensure the safety of a caller. I am to establish rapport by using empathy and reflecting personal values of the caller and develop a sense of trust between us. On shift, I am also responsible for organizing call logs (which I write), maintaining a clean facility by completing shift chores, and answering every phone call.
Aug 2006 - Present
I wrote this twenty-six page paper in April of 2010. It showcases my ability to research, present data, and analyze that data to answer my research question.
In the fall of 2010, I was required to read a book and provide a critique of said book. This is that critique. it showcases my ability to critically analyze reports and give proper feedback.