- Set up Customer Service division for each business unit.
- Set up LEAN improvement team to implement LEAN technologies to improve the efficiency of all business units
- Define Business KPI's for all business units
- Oversee the CRM implementation program.
- Manager all RFI's, RFQ's and company presentations.
- Recommend and improve operations structure of all business units to create Best in Class service levels.
- Write Standard Operating Procedures for the group, concentrating on Railway, Freight and Trucking divisions.
- Set up Operational P&L for all Business Units.
- Manage the relationships between different Business Unit Managers.
- Directly manage the Business Development Group, a team of multi national ( Thai, Japanese and Korean Trade Lane Managers).
- Business Development leader of the Oil & Gas, FMCG and Pharma verticals.
Set up and launched Quantium Solutions Vietnam:
Quantium Solutions is an established regional logistics provider offering businesses a wide range of eCommerce solutions
Also during this time acted as a consultant to QNET, helping them establish their business licence in Vietnam, manage their distribution, showroom activities.
( QNET are an Asian direct sales business, offering an eCommerce based solution)