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PERSONAL PROFILE

An experienced employee in digital media with many years of invaluable experience working in the client support and sales support departments of leading german companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers and partners. Experienced to manage digital advertising campaigns for media agencies and supporting the integration of XML feeds. A lot of passion for digital media.

Strong relationship skills, and comfortable to communicate directly with key decision makers. Passion for delivering measurable results and helpful client service. Experienced to drive projects forward. Having an enthusiastic and positive attitude and working hard to ensure that customers and partners receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.

CAREER TARGET

Medium term: To be a good team leader

Long term: A leading position in a digital media company

PROFESSIONAL EXPERIENCE

August 2017heute

Online MCP Manager

Compana Agency GmbH
  • Interface between the partners and the IT department to promote the integration of the XML feeds
  • Development and project planning of new job board partners in DE, AT, CH
  • Development of a concept for the operational control of job campaigns via various online channels for our clients
  • Preparation of reports for our key account clients
  • Responsibility of planning and designing our multi-channel posting of job ads
  • Expansion of the agency business for the marketing of job advertisements
  • Organizational development of the product, in particular permanent optimization of the project processes
September 2016June 2017

Senior Client Support Specialist

Indeed Deutschland GmbH
  • Create and optimise online advertising campaigns for Media Agencies
  • Support the integration of Job API's and XML Feeds
  • Daily management of a dedicated book of business to exceed clients expectations
  • Consult with prospective and existing clients as a product and technical expert
  • Help clients measure their success and ROI of Indeed
  • Provide recommendations on campaign optimisation
  • Devise customized client solutions and diagnose and solve technical problems
  • Meet with clients in face-to-face meetings, participate to conferences and trade fairs
June 2014August 2016

Business Consultant

StepStone Deutschland GmbH - Subsidiary company of Axel Springer SE
  • Providing support, help and advice to customers who use the companies products
  • Also responsible to support the sales teams, maximising every sales enquiry
  • Explaining our products, answering product-related questions
  • Provide statistics for the customers or our sales team
  • Contact person for job feed subjects
  • Completing all administrative tasks and updating records
  • Job ads optimization
April 2014May 2014

Inside Sales Consultant

StepStone Deutschland GmbH
  • Outbound
  • Sales
  • Maximising every sales enquiry
  • Expanding of customer relationships
  • Customer Care
March 2012March 2014

Customer Service Social Media Agent

HRS THE HOTEL PORTAL
  • Customer Service
  • Social Media
  • Quality Management
  • Complaints Management
  • Test Management Support
  • Project Management (Social Media)
June 2011February 2012

Assistant Store Manager

Vodafone (Liva GmbH)
  • Organizational Support
  • Complaints Management
  • Preparation of team meetings
  • Support for projects (LTE)
June 2009May 2011

Complaints Manager (Troubleshooter)

Deutsche Telekom Kundenservice GmbH
  • Troubleshooter
  • Complaint Management
  • Customer Care
September 2006June 2009

Training as a businessman for dialogue marketing

Deutsche Telekom AG
  • Customer Care
  • Back Office
  • Assistant of the team leader
  • Complaints Management
  • Project Management (Centralization of different locations and relocation)
September 2005August 2006

Internship as a Financial Consultant

OVB Vermögensberatung AG
  • Active and sustainable care and development of valuable customer relationships
  • Insurance Advice
  • Customer Acquisition

EDUCATION & TRAINING

February 20162 days

Workplace efficiency Training

StepStone Deutschland GmbH

Increase efficiency in the workplace and in private life

2012

Social Media Certificate (Customer Service)

HRS THE HOTEL PORTAL

Proper handling of customers in social media

June 2009June 2009

Additional qualification telecommunications (IHK)

Deutsche Telekom AG
February 2007 March 2008

SEQ (Service Efficiency Quality) Training

Deutsche Telekom AG

Various training for the ideal customer service and quality standard

KEY SKILLS:

Professional
  • Able to train, monitor and supervise junior or new staff

  • Developing customer service procedures, policies & standards

  • Producing written information for customers and reports for managers

  • Experience of Microsoft Office like Word, Excel and PowerPoint

  • German - fluent, English/French - good knowledge
  • Making recommendations to senior managers to improving customer service

  • Able to train, monitor and supervise junior or new staff

  • Understanding of and commitment to the implementation of equal opportunities
Personal
  • Excellent level of written and verbal communication skills
  • Able to quickly gain extensive knowledge of a company products & services
  • Adaptive to change and ability to multi-task
  • Possessing a confident and articulate telephone manner
  • Able to work as part of a team and in a busy telephony environment
  • Committed to promoting high quality standards at all times
  • Flexible and adaptable
  • Ability to stay calm under pressure
  • Able to react quickly and effectively when dealing with challenging situations

    INTERESTS:

    Social Media, music, dance, movies, basketball, Japan.

    Also I enjoy spending time with my young son and wife as well as visiting friends living in Germany, UK, Belgium & France.

    PROFESSIONAL REFERENCES

    Sonja Botschek

    Indeed Ireland Operations Limited

    Client Services Manager DACH Agency

    Dublin, Ireland

    [email protected]

    +49 211 38789175

    Jürgen Schuschke

    StepStone Deutschland GmbH

    Customer Service Manager

    Düsseldorf, Germany

    [email protected]