As a sole proprietor, he oversees the daily activities by strengthening and propagating the online presence of his learning and development venture in addition to his name and reputation by tapping into social media;
Stands as the Chief Training Expert providing a wide array of learning and development services spanning across Organizational Development, Corporate Efficiency, Communication, Customer Service, Youth/Student Leadership, Youth/Student Volunteerism, Career Planning/Enhancement, Personal Branding/Development, and Work Excellence with equal quality attention to giving motivational, inspirational and keynote speeches as well;
Represents the group as the Chief Consultant on Call Center Operations, Human Resources (Training/Corporate Communications/Operations/Employee Relations/Discipline Management/Recruitment/Customer Service) and Student and Youth Organizations matters (Foundation and Establishment/Rehabilitation/Campus and Youth Elections Governance/Table Battles and Negotiations/Resources Management and Control/Expansion/Volunteer Scouting and Recruiting/Planning and Strategizing/Linkages/Information Drive;
Markets the venture as an expert in Events Hosting as well.
Contributes articles like news and updates about Philippine boxing and its Filipino boxers locally and abroad.
Notifies the company about fights involving Filipinos locally and internationally that are going off the radar and any update regarding these boxers' records and the results of the fights they are involved in.
Spearheaded the efficient organization of all compensation and benefits-related forms and documents and education of all employees that contributed to the Human Resources department's compliance with eSCM's No-Paper policy and the more effective and efficient conduct of its primary functions and responsibilities;
Coordinated the analysis of the learning and development needs of the team leaders, line trainers, quality analysts, subject matter experts, escalation agents, and real-time analysts in Operations to find out what their needed learning and development interventions are. This led to the betterment of their functions' performance and the correction/improvement of their social and leadership skills;
Proposed, promoted and led the 100% visibility of HR Operations and Employee Relations staff members so internal clients are aware of their whereabouts and contact information. This addressed the long-standing area for improvement of their social and leadership skills;
95%-100% compliance in terms of the administration and facilitation of citations and disciplinary actions by reviewing, signing and returning citation and disciplinary actions to Operations on time. This also led to the employees' marked improvement in performance, attitude and motivation due to the resultant timely coaching and counseling interventions;
Formulated, designed, created, revised or introduced the following forms and trackers that improved database management and generation of statistical and relevant information that facilitated analyses regarding attrition, root causes, performance/non-performance drivers, turn-around time compliance, accurate tracking/monitoring of government and company-initiated benefits applications, optimized utilization of focus or touch-base sessions and exit interviews, and company food concessionaire experience evaluation;
Coordinated the inclusion of a new helpful step that enhanced the implementation of the process concerning non-availment of HMO benefits;
Modeled or instrumental in modeling resolving employee concerns regarding their trainer, training experience, training program, facilities/amenities, rest and recreation, compensation and benefits, and employees on a timely basis or at the soonest time possible to provide them with an enhanced employment experience that is inspired by a Human Resources department that genuinely takes care of its talents;
Piloted the improvement of the services of the present food concessionaire during his term by administering a comprehensive food concessionaire experience survey that resulted to determining the strengths and areas for improvement of the vendor. The numbers crunched from the data generation and the feedback acquired from the internal clients were very helpful in improving their customer service and food preparation, handling and presentation.
Improved a few of the Recruitment department's interview documentations/sheets;
Created a way for training specialists (who are helping out in conducting Sony's Final Interview process) to track in a much more convenient and easier way the information of those who undergo the final interview phase;
Co-designed and co-developed the company Near-hire Training in which he created 90% of the materials, forms, templates, scorecards, trackers and database; established and streamlined most of its processes and procedures; and designed and developed the Pronunciation and Accent module;
Collaborated with the different key departments in having their New Employee Orientation presentations updated and improved;
Organized and enhanced the entire process's work flow, agenda, documentations, guidelines, methods and procedures, templates and forms, trackers and database;
Piloted the establishment of the similar processes, guidelines and documentations for the same orientation in its Iloilo site;
Created the Foundation Training Day 1 Fall-outs Orientation Tracker, which is purported to keep track of those people who do not come back after orientation for their first day in Foundation Training as they will be considered the Corporate Training department's attrition;
Developed a database for tracking a candidate's name, sourcing channel, date of application, observations/coaching points provided, and post-session results;
Co-designed and co-developed the company's Open University training program and prepared and implemented most of its documentations;
Designed, developed, and updated around ten modules about topics on Communication, Success Skills, Leadership, and Work Effectiveness;
Headed the Awareness Campaign by designing and implementing the promotion drive for the course offerings, the unofficial logo, the proposal presentations and other documentations, and the launch and relaunch
Devised and administered the Merged Training and Program Evaluation/Survey to ascertain the facilitators' training efficacy and the program's effectiveness, availability, convenience and development;
Initiated and spearheaded the improvement of the existing modules in the company's corporate training university by compiling each program's strengths and areas of opportunities and utilizing them to revise the different curricula (around ten different modules);
Improved and organized the Level 3 Training Evaluation form and the training trackers and database for the company;
Introduced process improvement initiatives that contributed to the accurate and efficient appraisal of the training specialists' performance, documentation and close monitoring of the trainees' feedback, and compliance with audit requirements;
Devised and proposed the Training Specialist-level performance scorecard;
Introduced new and tweaked structured learning exercises;
Acted as a training consultant for the conduct of the ADDIE for new campaigns
Sep 2008Mar 2010
Senior Communication (American Accent and Speech) and Customer Service Trainer
Co-designed and co-developed the Foundation Training agendas and their accompanying materials and assessments for three of the company's lines of business from a Transportation Solutions project to an Office and Home Solutions Platform and a Credit Card Campaign
Answers Yahoo! Small Business customers' inquiries about their bills or statement of accounts and basic questions about the web hosting, online store, customized mailboxes, and business email products and solutions offered.