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Work experience

Subject Matter Expert

SME
Subject Matter Expert Post go-live Floor support for members within the Operations department for
Jun 2014Present

Continuous Process Improvement(CPI) Expert

Continuous Process Improvement(CPI) Expert
Period Function Drive CPI throughout the company by identifying and eliminating ‘ waste' based on the voice of the customer; Identify process improvement opportunities based on gathered data; Support and coach members with continuous process improvement; Execute complex and interdisciplinary change and improvement project, using the Lean Six Sigma methodology; Build a strong CPI community within the domains. Company DLL
Apr 2012Jun 2014

It Training Specialist

Global
Period Function IT Training Specialist Coordinate and execute system training initiatives, relating mainly to the Oracle Leasing Management system(OLM) and accompanying business processes; Identify, create and/or support added value training initiatives within different global business divisions; Ensure timely, effective and efficient implementation of training plans related to global and local system enhancements; Drive global training standardization efforts within the DLL organization, through active participation in the DLL Global Learning team; Provide knowledge transfer, support and guidance to local/global business trainers on (system) training development. Company DLL
Sep 2007Apr 2012

Contract Administrator

Global
Period Function Contract Administrator level 2 Handling(complex) customer related contractual issues related to the financial services provided by DLL; Supporting members with complex customer related contractual issues; Validating if activities in our customer facing system are executed per DLL policy; Training and coaching of(new) team members within the Operations department; Coordinating workload and assign tasks to team members; Manage and address complaints and improve service levels. Additional function
Oct 2006Aug 2007

Management Assistant

Christelijke Hogeschool Nederland(CHN)
Company Period Function Management assistant Facilities department Review processes of the facilities department(three locations); Formulate, define and document standard processes; aligning stakeholders with the new processes. Competences Pro-active, committed, flexible, independent, entrepreneurial, result oriented, focus on quality, service oriented, strong analytical skills, communications skills and comfortable with taking the lead in teams and planning tasks, coaching, management consulting, employee training, process management. Skills Highly proficient in Microsoft applications such as: Microsoft Word, Excel, PowerPoint, Visio and Outlook; Proven capabilities in multiple back office/testing and e-learning creation systems such as Oracle Business Solutions, Articulate Studio, Articulate Storyline, Fidelio, Guestware, HP service desk applications, Quality Center And I. L. S.; Excellent writing and communication skills in 4 different languages; Excellent customer service skills and committed to excellence. Foreign Languages Language Writing skills Verbal skills Papiamento Native Native English Fluent Fluent Dutch Fluent Fluent Spanish moderate/good moderate/good.

Education

20062008

M.A

Stenden University Metropolitan University
20042006

Christelijke Hogeschool Nederland
20012004

A.Sc

Aruba Hotel School