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Summary

 A hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the sales experience and the customer service to handle customer complaints and solving problematic situations.I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges. 

Qualifications

  • Quick learner
  • Ability to handle difficult situations
  • Ability to perform under pressure
  • Advanced customer service skills
  • Great time management
  • Ability to perform multiple tasks and meet deadlines
  • Punctual, honest
  • Tolerant and flexible, adjusts to different situations.
  • Team leader
  • Trilingual 
  • Strong verbal and personal communication skills.
  • Ability to maintain confidentiality. 

 

Work experience

Oct 2017 Current 

Bank teller 

TD bank 
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Informing customers about bank products and services.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.
  • Keeping a clean, organized work area and a professional appearance.
  • Handling currency, transactions, and confidential information in a responsible manner.
  • Using software to track bank information and generate reports.
  • Following all bank financial and security regulations and procedures.

April 2017October  2017

Outbound call center Agent

Millenium 1 Solutions
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.



January 2017June 2017 

Sales agent

Freedom Mobile
  • Generating leads.
  • Meeting or exceeding sales goals.
  • Negotiating all contracts with prospective clients.
  • Helping determine pricing schedules for quotes, promotions, and negotiations.
  • Preparing weekly and monthly reports.
  • Giving sales presentations to a range of prospective clients.
  • Coordinating sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Obtaining deposits and balance of payment from clients.
  • Preparing and submitting sales contracts for orders.
  • Maintaining client records.
  • Answering client questions about credit terms, products, prices and availability.
June 2016August 2017

Inbound Agent ( 3 Month contract)

Elemental data
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Conduct surveys for third parties.
October 2015January 2017

Cashier/ Sales associate

Forever 21
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
  • Operating scanners, scales, cash registers, and other electronics.
  • Balancing the cash register and generating reports for credit and debit sales.
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
  • Processing refunds and exchanges, resolving complaints.
  • Maintaining a clean workspace.
February 2015June 2016

Receptionist ( 3 months contract) 

Vanier community center
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Providing real-time scheduling support by booking appointments and preventing conflicts.
  • Screening phone calls and routing callers to the appropriate party..
  • Greet and assist visitors.
  • Maintain polite and professional communication via phone, e-mail, and mail.
  • Anticipate the needs of others in order to ensure their seamless and positive experience.
December 2014December 2015

Cashier

Mcdonalds
  • Monitoring consistently the food quality and service quality of orders being served.
  • Operated computer/cash register and enthusiastically accepted payments from customers.
  • Promoted customer satisfaction through personal interaction.
  • Served customers with courtesy, patience and a smile.

Education

20162020

Law Bachelor 

University of carleton 
20122016

High School Diploma 

Louis-Riel Highschool 

High school degree earned.