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Work experience

Nov 2010Present

First Jersey Credit Union

Reception, Mail Processing and Distribution, Call Maintenance and Routing, Research and Analysis....


  • Credit Union History
  • Security
  • Financial Background and Processes
  • Credit Union Procedures

Software; Microsoft Word, Microsoft Excel, Portico

Jun 2010Present

Research Assistant(Pro-Bono)

Kessler Foundation
  • Assisting in the comprehensive research of data for inclusion in a sleep-study grant write-up
  • Data Management, Editing, Design and Administration

-Completed CITI Testing, Biological Research Basic Course

-Software: Endnote, SPSS, Excel 2007, Word 2007, Powerpoint 2007, Access 2007 Groupwise

Nov 2006Jan 2007

Accounts Payable Specialist(Analyst)

Toys R Us
  • Participated in project work for the Accounts Payable Department; troubleshooting payment errors and implementing corrections, developing and utilizing required databases, evaluating corporate software programs.
  • Consolidated financial data reports

Software: Microsoft Word, Microsoft Excel, Microsoft Access

Aug 2002Aug 2005

Senior Financial Services Specialist/National Accounts Coordinator

Verizon Wireless

National Strategic Accounts Coordinator(promoted August 26, 2004)

  • Assisted customers in multiple areas of service:  cellular phone activation (programming), first-level troubleshooting, research accounts, price plan presentation, required research and analysis, maintained and tracked shipments
  • Participated in group training, as well as extensive group performance planning.

              -  Software: Vision, CACS, Acss, OTS, Netace, Infomanager, IEX

Senior Customer Financial Service Specialist

  • Responsible for capturing $150,000 in monthly accounts payable
  • Negotiated payment terms and defined/collected payments from both customers and agents
  • Coordinated research with Treasury Department to insure actual collection of funds.
Feb 1999Nov 2001

IT Coordinator/Education Coordinator/Research Specialist

Cendant - Coldwell Banker

IT Coordinator (promoted May 13, 1999)

Coordinated activities of both IT Directors for Coldwell Banker and Century21

  • Designed and maintained databases, purchasing & travel research, special division projects (coordinated web site data, data access IDs, hardware shipments
  • Performed as Liaison to outside vendors, coordinator for department relocation, computertroubleshooting.
  • Performed role of Division Advocate of Information Protection Initiative.
  • Coordinated numerous research projects (web development, information management)

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

Corporate Education Coordinator – Coldwell Banker Division,

Northeast Region Education Department

  • Developed and coordinated all Northeast Region training activities
  • Maintained communications for all involved
  • Handled all logistics (accommodations, travel, necessary communication)and research needs.

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

Research Analyst - Coldwell Banker Division, Commercial Marketing Department

  • Compiled and analyzed data for nationwide commercial marketing study
  • Provided assistance in project development.
  • Maintained ongoing communications with Brokers, Regional Coordinators and Division Heads.

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

Aug 1996May 1999

Adjunct Professor(Evenings)

Essex County College(West Caldwell Campus)
  • Taught introductory business usage of PCs (Microsoft Office 97 – Word, Excel, PowerPoint and Access) and basic computer skills.
  • Developed curriculum and instruction plans, extensive communication with administration.
  • Tracked student progress for future curriculum development.
Nov 1996Jan 1999

Training Coordinator

AT&T Credit
  • Logistical planning – responsible for: Scheduling professional development classes, coordinating conference schedules, research as required for each training session, facility usage, travel arrangements, catering.
  • Maintained required department functions (budget, website, reference library, graphic design)
  • Assisted in training development.

Software: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Adobe Photoshop

Jan 1995Oct 1996

International Client Services Export Documentation Coordinator

AT&T Global Commercial Markets
  • Processed documentation for shipping AT&T equipment to the Netherlands and the Pacific Rim
  • Coordinated shipments, computer support (MS Office) and information analysis
  • Communicated with customers overseas and AT&T export staff
  • Research and analysis of internal shipping trends

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook


Aug 2003May 2005

Masters Pre-Requisite Coursework

Montclair State University

Completed pre-requisite coursework for Masters Degree in General Psychology


Microsoft Outlook
Editing, Proofreading
Microsoft Access 2007
Microsoft Powerpoint 2007
Microsoft Excel 2007
Microsoft Word 2007


Rosanna Rever

Karen Nolan

Elizabeth Makatura

Former supervisor with Coldwell Banker, Cendant.

Anthony Lequerica

Gioia Kay


Aug 2010Present

CITI Testing, Biological Research Basic Course

Collaborative Institutional Training Initiative
Jan 2011Present

Microsoft Access 2007, Introduction

Jan 2011Present

Microsoft Access 2007, Advanced



Alternate Resumes


Department Coordinator with experience in aspects of research, coordination and information management. Direct experience with finance, information technology and education. Interested in small to mid-sized corporations. Looking to transition to either the Psychology, Animal Care or Film/Writing arenas.


Experience in corporate research and data analysis. Evaluation of software packages for long-term usefulness and completeness. Experience in training and education.

Knowledgable in the fields of Film, Animal Science and Psychology.


Montion Pictures and Film, Creative Writing

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