Christopher Dixon

Reception, Mail Processing and Distribution, Call Maintenance and Routing, Research and Analysis....

Training:

• Credit Union History
• Security
• Financial Background and Processes
• Credit Union Procedures

Software; Microsoft Word, Microsoft Excel, Portico

• Assisting in the comprehensive research of data for inclusion in a sleep-study grant write-up

• Data Management, Editing, Design and Administration

-Completed CITI Testing, Biological Research Basic Course

-Software: Endnote, SPSS, Excel 2007, Word 2007, Powerpoint 2007, Access 2007 Groupwise

• Participated in project work for the Accounts Payable Department; troubleshooting payment errors and implementing corrections, developing and utilizing required databases, evaluating corporate software programs.

• Consolidated financial data reports

Software: Microsoft Word, Microsoft Excel, Microsoft Access

National Strategic Accounts Coordinator(promoted August 26, 2004)

• Assisted customers in multiple areas of service:  cellular phone activation (programming), first-level troubleshooting, research accounts, price plan presentation, required research and analysis, maintained and tracked shipments

• Participated in group training, as well as extensive group performance planning.

              -  Software: Vision, CACS, Acss, OTS, Netace, Infomanager, IEX

Senior Customer Financial Service Specialist

• Responsible for capturing $150,000 in monthly accounts payable

• Negotiated payment terms and defined/collected payments from both customers and agents

• Coordinated research with Treasury Department to insure actual collection of funds.

IT Coordinator (promoted May 13, 1999)

Coordinated activities of both IT Directors for Coldwell Banker and Century21

• Designed and maintained databases, purchasing & travel research, special division projects (coordinated web site data, data access IDs, hardware shipments

• Performed as Liaison to outside vendors, coordinator for department relocation, computertroubleshooting.

• Performed role of Division Advocate of Information Protection Initiative.

• Coordinated numerous research projects (web development, information management)

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

Corporate Education Coordinator – Coldwell Banker Division,

Northeast Region Education Department

• Developed and coordinated all Northeast Region training activities

• Maintained communications for all involved

• Handled all logistics (accommodations, travel, necessary communication)and research needs.

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

Research Analyst - Coldwell Banker Division, Commercial Marketing Department

• Compiled and analyzed data for nationwide commercial marketing study

• Provided assistance in project development.

• Maintained ongoing communications with Brokers, Regional Coordinators and Division Heads.

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook

• Taught introductory business usage of PCs (Microsoft Office 97 – Word, Excel, PowerPoint and Access) and basic computer skills.

• Developed curriculum and instruction plans, extensive communication with administration.

• Tracked student progress for future curriculum development.

• Logistical planning – responsible for: Scheduling professional development classes, coordinating conference schedules, research as required for each training session, facility usage, travel arrangements, catering.

• Maintained required department functions (budget, website, reference library, graphic design)

• Assisted in training development.

Software: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Adobe Photoshop

• Processed documentation for shipping AT&T equipment to the Netherlands and the Pacific Rim

• Coordinated shipments, computer support (MS Office) and information analysis

• Communicated with customers overseas and AT&T export staff

• Research and analysis of internal shipping trends

Software: Microsoft Word, Microsoft Excel, Microsoft Outlook