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Work experience

Apr 2009Jul 2010

Business Analyst

SIA IZZI

Main challenge was to find key performance indicators for each department and implement in management report for board of directors.

May 2006Apr 2009

Head of Customer Service

SIA IZZI

Accomplishments:

  • Developed customer care strategy
  • Created restructurisation plan of department
Mar 2005Jul 2005

Service Portfolio Manager

SIA Lattelecom

Accomplishments:

  • Developed basics of product portfolio
Jul 2003Mar 2005

Key Account Manager

SIA Lattelecom

Accomplishments:

  • Designed several customer care projects for Corporate customers & State institutions
  • Designed several mobile & media content projects for local and international customers

Education

Sep 1994Jun 1997

Secondary

Cesis City Grammar School

Skills

Analytical
Presentation
Communication
Microsoft Office
Internet Research
Latvian Language
Russian Language
English Language

CREATIVE PROJECTS

MY SOCIAL TOOLS

Summary

I'm an experienced professional with more than 9 years of proven experience in customer service, client relations & management. My strength is positive outlook, generosity, creative thinking, endurance and strong will. I have good communication and teamwork skills. I can easy adapt on new environments and love to work passionately in everything what I do.

INTERESTS

  • Adventure Racing
  • Marathon & Ultra Marathon Running
  • Mountain Biking
  • Make Reports & Coverages From Events
  • Photography
  • Document Real Time Events
  • Case Study Analyse
  • Travel