Monvids Palens

Monvids Palens

Work History

Work History
Apr 2009 - Jul 2010

Business Analyst

SIA IZZI

Main challenge was to find key performance indicators for each department and implement in management report for board of directors.

May 2006 - Apr 2009

Head of Customer Service

SIA IZZI

Accomplishments:

  • Developed customer care strategy
  • Created restructurisation plan of department
Jul 2005 - Dec 2005

Marketing Project Manager

Latvian Motorcyclists Federation

Accomplishments:

  • Determined what products to sell
  • Developed sponsorship programs
Mar 2005 - Jul 2005

Service Portfolio Manager

SIA Lattelecom

Accomplishments:

  • Developed basics of product portfolio
Jul 2003 - Mar 2005

Key Account Manager

SIA Lattelecom

Accomplishments:

  • Designed several customer care projects for Corporate customers & State institutions
  • Designed several mobile & media content projects for local and international customers

Education

Education
Sep 1994 - Jun 1997

Secondary

Cesis City Grammar School

Skills

Skills

Analytical

Presentation

Communication

Microsoft Office

Internet Research

Latvian Language

Russian Language

English Language

Summary

I'm an experienced professional with more than 9 years of proven experience in customer service, client relations & management. My strength is positive outlook, generosity, creative thinking, endurance and strong will. I have good communication and teamwork skills. I can easy adapt on new environments and love to work passionately in everything what I do.

INTERESTS

  • Adventure Racing
  • Marathon & Ultra Marathon Running
  • Mountain Biking
  • Make Reports & Coverages From Events
  • Photography
  • Document Real Time Events
  • Case Study Analyse
  • Travel