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Work experience

Mar 2013Present

PRN Advocate

Hope House

•  On-Call for Victim Services and would assist clients following initial incident. 

•  Served as Rape Advocate/ trained in rape crisis for women in the shelter. 

•  Supports and advocates for client, while being a positive role model.

•  Makes certain that Hope House meets quality assurance standards,

•  Communicates information to ensure that all pertinent facts are available to all shelter staff.

Mar 2006Mar 2013

Estimatics Coordinator

State Farm Insurance
  • Utilizes automated estimating systems to prepare competitive repair estimates.
  • Refers information on possible vehicle total loss claims to the appropriate contact.
  • Applies knowledge of market value and other factors affecting reparability issues.
  • At direction of claim handler, issues claim payments.
Jan 2004Jan 2006

Customer Service Representative

  • Performed administrative and office support activities for multiple supervisors.
  • Duties included fielding calls, receiving and directing visitors, filing, and faxing.
  • Extensive word processing & software skills are required, as well as Internet research abilities and strong communication skills.


Columbia College

Kansas City, MO

Bachelors Pyschology

October 2011- Present

Blue River Community CollegeIndependence, MO, United StatesAssociates, General EducationAug 2006 - Dec 2010Blue Springs South HSBlue Springs, MO, United StatesAug 1999 - May 2003

Related Experience/Skills

  • Able to work independently and to work as part of a team on various projects.
  • Multi-task, meet deadlines, and work in a fast paced environment.
  • Comfortable with Microsoft Office, Word, Excel, Outlook and PowerPoint.
  • Developed more efficient ways to complete daily tasks.


Robin Hansen

Sherry Wolfe

Kevin Masters

Samantha Michael