Custom

TECHNICAL AREAS OF EXPERTISE

Hardware: IBM server, blades and workstations, Dell Servers, workstations and laptops, HP Servers, desktops and Laptops, Cisco Phones, Routers, and Firewalls, PDA’s, IBM AS400, Blackberry, Polycom, Avaya, WAP’s.

Applications: MS Office 2007, XP, 2000, Exchange 2007, 2003 and 2000, Citrix, WINS, DNS, TCP/IP, MS Project, Lotus Notes, Adobe Products, Symantec, InfoPath 2007, MS Dynamics AX, SQL 2005, SharePoint 2007, AccPac, Kronos, Misys

Systems:Microsoft Server 2003, 2000, NT 4.0, Windows Vista, XP, 2000 and NT 4.0, 9.X Desktop OS, Cisco IOS, Active Directory, Novell NOS, Windows ME and Windows CE, Palm OS, Tablet PC OS, Windows Mobile 6.1, IPTV

Objective

I am ideally looking for a multinational company that values technology and understands how technology can enable business success.

Summary

IT DIRECTOR • IT PLANNING • IT STRATEGY • IT LEADERSHIP

A performance based technology and business savvy hands-on senior IT professional with 14 years of increasingly responsible international business and information technology leadership experience; recognized as a strategic business thinker, culturally adept, a visionary and innovative technical strategist, who can identify cost saving opportunities, build consensus, and align departmental goals with the company’s strategic growth plan, Expert in using emerging and mainstream technologies to solve business problems, drive growth, improve productivity and profitability. Industry background includes manufacturing, healthcare, government, agribusiness, retail, high-tech, E-commerce, and consulting.

CORE COMPETENCIES

• IT Operations • Strategic Planning • Business Process Automation • IT Security • Network Build & Management • Change Management • Organizational Development • Budget Management • Leadership • Project Management • PC \ Server Build & Management • Telecommunications • Data Warehousing • Web Development • Help Desk • ERP • Business Continuity • SDLC • Vendor Management • Contract Negotiation • Policies and Procedures • BI • RFP •

Work History

Work History
Dec 2006 - Dec 2008

GROUP INFORMATION TECHNOLOGY DIRECTOR

Newlyweds Foods Asia-Pacific

Provide executive IT leadership as head of Asia-Pacific IT for a joint venture between Newly Weds Foods, USA ($650 million) and Associated British Foods, UK ($12 billion) business. Supported 350-hourly and 150-salaried employees and 10 direct reports in a highly profitable food coatings and seasonings 30,000 ton and 10,000 SKU consumer goods business, for retail, food service and industrial customers.  Responsible for delivering technology-based competitive advantage and driving technology reengineering for multiple business offices in Vietnam, China, Australia, New Zealand, the Philippines, and Thailand. Accountable for 2.0+ million IT capital and operating budgets, client-server systems, help desk, networks, telecommunications, application development, ERP, and mobile and wireless business solutions. 

• Reduced outsource expenses 70% by moving support and hosted services in-house. • Lead infrastructure architect\engineer for secure, reliable, and scalable voice\data WAN and 25 server Network Operations Center for 7 multinational sites; increasing SLA from 93% to 99.9%; saving AUD$160,000 annually.• Designed new telecommunications VOIP, IP phone, voice mail, and unified communication systems in 3 separate countries, including mobile solutions; saving AUD $75K annually; improving customer service 43%.• Partnered with CFO to manage technology assets investments and amortization.• Lead company through new ERP vendor and systems selection, to include contract and pricing negotiation.• Increased website traffic more than 300% by partnering with sales and marketing to develop the re-branding of new public site and domain name; using mainstream technologies and marketing analytics.• Chief IT counselor to ensure structured approach to capital acquisitions ranging to AUD$12 million, performing due diligence, articulating requirements and justifying requests.• Implemented new Group Intranet improving collaboration, document management and business intelligence.• Improved productivity by 40% with new ERP functionality, HRIS, biometric scanners and payroll applications.

Mar 2004 - Oct 2006

IT DIRECTOR

Green Giant Fresh

Led all IT functions for a $225 million Company with 125 employees and 300 hourly workers, and 6 direct reports, supplying more than 40 types of fresh vegetable products, with operations in California, Arizona, Mexico, and Peru. Responsible for leading the strategic and tactical planning for all enterprise-wide computer network resources, and technology initiatives for headquarters and all 6 of its subsidiary companies. • Restructured IT department; hired 5 new employees and aligned IT services with business needs.• Eliminated most outsourced services resulting in a reduction in consulting expenses by $95K or 65%.• Led design of new technology based QC audit program for remote employees; streamlining productivity by 45%, increasing visibility to metrics, analysis and trends.• Restructured wired and wireless telecommunications packages, saving $250,000 annually.• Improved IT services, LAN/WAN and server uptime from 96% to 99.95% in a 20 server NOC.• Improved data availability, integrity, and reporting with new Intranet and B2B servers and business services.• Managed million plus capital budgets and projects. • Project Manager and hands-on Technical Manager for new ERP (MS Dynamics) implementation system that reengineered the majority of the business processes. • Defined and formed Project Steering and Strategy Committee for project scope and objectives plus explored new technologies for future planning and implementation.• Implemented new Kronos HRIS, biometric readers, and Payroll solution that increasing productivity 25% and saved the company $35,000 annually.

Jan 2001 - Jan 2004

IT OPERATIONS MANAGER

The Picture People

Directed the day-to-day IT operations of a subsidiary of Hallmark Cards ($4 billion) for a 24/7/365 network operations center, 325 site WAN, with 4300 employees and 12 direct reports. Member of Strategic Operating Team that created company vision, developed business strategies, provided organizational leadership, and defined evolution of the brand, resulting in driving annual revenue from $124 million to $203 million and growing profits from $1 million to $12.8 million in 3 years. • Led the only IT function, out of 8 company-wide divisions that met security and asset audits for 3 straight years. • Improved SLA to 99.95% uptime with redundancy and failover technologies in a 40 server environment.• Managed project portfolio for: new core switch, new domain NOS, NAS data storage, disaster recovery, robust test environment, server clustering, HSRP, new UPS\Generator, and 325 site WAN implementation.• Led infrastructure design, capacity planning and implementation of new manufacturing center in Modesto, CA.• Implemented store ODM technology solutions, which dramatically improved help desk metrics, minimizing downtime and streamlining processes for store employees, stores operations, and IT Department. • Achieved 25% fewer help desk calls by upgrading 550 POS PC's in 305 locations to Win2K OS from NT4.0 OS. • Dramatically improved services of outsourced and internal help desks while decreasing outsourced help desk calls 40% in 2001, 2002, and 2003, saving $250,000 over 3 years; improved internal help desk SLA by 35%.• Motivated and lead 12 high-performance IT professionals, focusing on KPI's, team building and coaching.• Developed and implemented new processes and behaviors, including change management, surveys, quarterly performance metrics, ‘Evergreen Process,' and employee recognition/career planning.

Jan 2000 - Jan 2001

IT MANAGER

The McKenna Group

Provided technical direction and hands-on support to 130 employees and 3 direct reports in 4 U.S. locations for a high-tech, strategic consulting, E-Commerce Company with clients in the U.S., Europe and Asian countries. Daily work activities included creating Network, E-mail and RAS accounts for new users, while performing Exchange 5.5 Administration, Corporate Backup Administer and Third level desktop support• Supported over 100 PCs, 18 servers, Cisco routers and firewall to include PBX administration.• Managed contractors, vendors, and supplier relationships.• Setup contract pricing for technology procurement resulting in a 20% savings from previous fiscal year.• Maintained a 99.9% uptime for servers and technical services.• Organized and provided training to employees when deploying workstations and laptops to new employees.• Created a Help Desk Methodology and asset management procedure, improving IT services and amortization.• Exchange server upgrade from Novell NOS to Win NT 4.0 NOS migration.

Jan 1996 - Oct 1999

Network Manager

Inacom

On-site contractor for a variety of corporate companies in Maumee, OH and San Francisco, CA. for a 7 billion dollar company with 12,000 employee that specialize in information technology products and technology management services designed to enhance productivity of information systems, primarily for Fortune 1000 clients.• Help Desk Manager for 1300 user environment for one of Toledo's largest hospital. Created self-service web based help desk for customer.• Technical manager for 20-person migration team for a 10 cities, major US server and workstation deployment project for the leader in global fiber glass Materials Corporation. • Project Manager for Y2K integrity check on 80 servers and 500+ computers for large manufacturing business.• Contract work also included all computer hardware, laser and line printer troubleshooting and installation.• Performed advanced troubleshooting on scanners, hard drives, and floppy drives, modems and monitors.• Received Customer Appreciation Award

Skills

Skills

Help Desk Management

IT Security

ERP Development and Management

Server build and maintenace

Computer build and maintenance

Network Design

Project Management

Leadership

Education

Education
Feb 2006 - Mar 2009

Bachelors of Science

University of Phoenix
Jan 1993 - May 1994

Certifications

Certifications
Sep 2008 - Sep 2012

Microsoft Certified Technology Specialist

Microsoft