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Work History

Jul 2009Present

Professional Services Specialist

Volusion

Am the point of contact that provides Professional Services for current Volusion clients.  This includes evaluating all incoming request, researching the feasibility, quoting the request and when purchased sending out ETA timelines of when project will be done.  Involved in customer acceptance testing and any modifications needed. Also responsible for building and defining new team by creating documentation and implementing new services.

  • JAVAscript Coding Evaluate incoming JAVAscript request, research the feasibility within our current application (ASP backend code). Provide quote and implement code on customer's Volusion store. 
  • Custom Reporting/SQL Queries Create, develop, test and quote custom reports for current Volusion customers. Deliver reports that are used for backend fulfillment, inventory, accounting and shipping applications.
  • Integration/XML-API Design,develop and quote custom integration via Volusion's API. 
  • Importing/Exporting Evaluate and quote all import/export requests.  Inherit the responsibility of importing customers products, product options, customers, categories, images and other data relevant to their specific shopping cart.

Current Project(s): 

-- Involved in creating a reporting package that will deliver an all in one reporting solution. Am currently    

   involved in the documentation, product placement, cost, implementation, design and communication.

-- Developing departmental page for Professional Services Department

-- Developing training packages for Volusion clients who will benefit from 1 x 1 training and guidance.

-- Developing docs, processes and SLAs to further define and expose skills and services of department.

Dec 2008Jul 2009

Implementation Engineer

Coremetrics

Dedicated Implementation Engineer for large client, Bank of America (BOA), which involved creating/developing tagging specs, consultation on tagging departmental web pages, understanding multiple technologies (web-based) used by BOA, requirements gathering, JAVAscript library and application testing.

  • Tagging Specs Created/developed tagging specifications for internal/external (BOA) web developers which enables them to deliver a unified tagging technique rather than dispersed coding.
  • Testing Tested all updates to JAVAscript libraries via internal/external test tools to ensure all current and new functionality works preproduction.
  • Consulting Provided BOA one portal in regards to tagging consultation/techniques for pages developed in HTML and/or JAVAscript in CMS/ non CMS environments.
Dec 2006Dec 2008

Senior Implementation Engineer

Bank of America/Works

Point of contact in configuring the Works application to meet the clients goals, wants and needs.  This required collaboration with bank partners to ensure that the correct resources and data were available to successfully complete an implementation.

  • Project Management Managed and prioritized multiple implementation projects (simultaneously) which involved collecting and identifying resources need for every task involved and addressing all technical issues/questions.
  • Time Management Defined and organized timelines for all deliverables and kept all project resources updated with weekly status.
  • Technical Consulting  Addressed and assisted with technical issues including FTP, file field definitions and importing files into clients database or ERP system.
Sep 2005Dec 2006

Data Specialist

Bank of America

Created custom converters (in VBA) for existing and new clients on the Works application.

  • Programming Defined and collected client specs in order to create custom converters that produce files that directly import into a clients ERP system -- wrote over 200 converters.
  • Documentation Created and defined clear and concise documentation (for this undefined role) that outlined engagement process, SLA's, deliverables, timelines and expectations.
  • Collaboration Partnered with internal client technical resources (DBA's, System Engineer) to define the specifications needed for a particular converter. 
  • Data Gathering Obtained client specifications (field definitions, file type, file size, file format, etc  . .) in order to create the expected and accepted import file. 
Dec 2004Apr 2005

PC Technician

Renew Data

Assisted in troubleshooting issues

  • Data Imaging Copied original media from tapes to hard drives to protect original data.
  • Extraction Extracted data (directed by client) from image hard drive to a second hard drive.
  • Data Pull Performed data pulls from extraction hard drive (directed by client) onto another hard drive.
  • Storage Loaded client information into storage vault where it is kept for future use by the client or Renew Data.
Jul 2003Oct 2004

Program Analyst II

Dell Inc

Provided on time technical support for global I/T time keeping application, "Project Office", with user base around 400.  Solved technical and user issues, created and maintained vendor relations and was involved in process improvements regarding support cost.  Support SQL database. Operational Logistics Manager which entailed coordinating request that involved our organizations portfolio of servers.  These requests ranged from coordinating database/OS patches, server refreshes, infrastructure diagram, lab/datacenter decommissions, capacity planning and developing an archive strategy.

  • Customer Service & Support Assisted business partners in defining root cause and resolution codes of issues by drafting flow charts and definitions.
  • Computer Operations Led effort to hand off non support based tasks to offshore peers.
  • Troubleshooting Maintained trouble ticket queue and solved technical application issues while maintaining the availability of a production IT application.
  • Process Operations Improvements Provided program manager documentation and specifications to ongoing projects.
  • Project Management Handled and managed all server updates, patches (db/OS), decommissions and application moves.
Feb 2002Jul 2003

System Engineer I

Dell Inc

Created, developed and maintained messaging infrastructure across the corporate company.  Level 2 support for $34 billion dollar infrastructure - MSMQ 1.0-30 that was the messaging infrastructure for Speedway (shipping application for Dell). Handled MQSeries (WebSphere) 5.1-5.3 for corporate company Dell which was a $10 million dollar messaging infrastructure.

  • Installation Installed, configured, supported (24x7) messaging infrastructure for all of Dell including building out DR environment for Speedway.
  • Change Management Assisted teams in developing/creating DR infrastructure by coordinating resource availability, timeframes and adhering to change management procedures.
Jun 2001Aug 2001

Computer Science Intern

National Science Foundation
  • Continuing Process Improvements Created and developed panel reviews for projects concerning high performance network connections. Kept the first Access database of the panel reviews making a searchable database for future use.

Skills

XML API Integration
VBScript
SQL
vi editor on Unix/Linux OS
Sed, Awk, Lisp,Perl
C Languages
JAVAscript
HTML
VBA

Education

References

Hutch White

Beth Miller

Kratai Albert

Yolanda Hunt

Employers

My Outside Passion/Hobbies

View My LinkedIn Profile

Summary

An enthusiastic and diligent professional with substantiated successes as in software implementation, project management, business analytics, computer programming and problem solving.  A leader with experience in demanding work environments and a proven ability to prioritize needs then implement creative solutions.  Consistently demonstrates a passion to exceed organizational goals by meeting commitments, improving customer satisfaction, improving quality and reducing cost.

Custom

Software Used: 

Logic Works 3.3, NASIS (Database), Unix/Linux OS, Office 97/XP/2003/2007, Open Windows 95, 97 (Solaris), Tripwire, Netcat, Crack, QuatroPro 4.0/Paradox, Graphics, PARS (Database), IBM MQSeries

WebSphere (v5.0-5.3), Microsoft Message Queuing (MSMQ 1.0-3.0), WebMethods, Photon,Active Directory,NT Resource Kit, Remedy, Project Office, SQL Server, SQL Navigator, Citrix, VNC, SMS,Pdevcopy, Pdevcopyv, Ntrestore,Automate, Microsoft Project, Works, Coremetrics, Volusion, Microsoft VSS 

Perforce, Subversion, Bugzilla, Cisco Softphone

Custom

Business Machines Used:

IBM/PC                     

SUN Machines   

WindowsNT4.0 Station

Dell/HP/Gateway ‘00/Compaq

Dictaphone Transcriber

Microsoft Clusters

Windows 95, 98, XP,VISTA Advanced Server

Tandems

Win2k, NT 4.0 Servers, Win2k3,Vista

Dell Latitudes/Optiplexes