Professional Services Specialist
Am the point of contact that provides Professional Services for current Volusion clients. This includes evaluating all incoming request, researching the feasibility, quoting the request and when purchased sending out ETA timelines of when project will be done. Involved in customer acceptance testing and any modifications needed. Also responsible for building and defining new team by creating documentation and implementing new services.
- Custom Reporting/SQL Queries Create, develop, test and quote custom reports for current Volusion customers. Deliver reports that are used for backend fulfillment, inventory, accounting and shipping applications.
- Integration/XML-API Design,develop and quote custom integration via Volusion's API.
- Importing/Exporting Evaluate and quote all import/export requests. Inherit the responsibility of importing customers products, product options, customers, categories, images and other data relevant to their specific shopping cart.
-- Involved in creating a reporting package that will deliver an all in one reporting solution. Am currently
involved in the documentation, product placement, cost, implementation, design and communication.
-- Developing departmental page for Professional Services Department
-- Developing training packages for Volusion clients who will benefit from 1 x 1 training and guidance.
-- Developing docs, processes and SLAs to further define and expose skills and services of department.