Mark Harvey

Mark Harvey

Leading into the 21th century

I strive for success in all that I do. My objective is to augment your company’s accomplishments by delivering excellent customer care management, proven operations knowledge and a winning team oriented approach.

As a team leader, I am especially skillful at managing diversity in the workplace.

I enthusiastically embrace challenges, whether in the form of new projects or ongoing operational dilemmas.

Work History

Work History
Apr 2011 - Nov 2011


Love Last Chance

Love Last Chance is a not-for-profit 501c3 organization, formed with a social mandate to save marriages. Our main program The Husbands & Wives Workshops are fun and educational ways for couples to engage with each other and concurrently through social network, connect with other married couples around the world. The objective of our mission is to help couples rekindling the basics of their attractions for each other. 

Dec 2010 - Apr 2011

Food & Beverage Manager

Sheraton Orlando North

My responsibilities included daily operations of the 126 cover main restaurant, an onsite Starbucks franchise and a fully stocked bar. I coordinated daily with the property’s chef to ensure food quality and manage a team of 14 to maximize our customer satisfaction levels.

Oct 2008 - Dec 2010

Director Of Housekeeping

Sheraton Orlando North

Returned to the 390 room property, to give the operations a much needed impetus. The goal was to help improve the overall product and as an extension, turn the guest service index scores and team member satisfaction results positive.

Key Achievements

Highlighted by an excerpt of a note from the GM:

 With 2009 and its challenges behind us I wanted to recognize you for your effort and commendable results:

1.    “While room revenue declined you maintained your profit margins. Actual rooms profit margin beat budget by 0.2%, unheard off in a tough year! Considering half of this shortfall was in average rate, where you have minimal cost cutting ability, illuminates your hard work in order to maximize profits.

2.    At the same time overall guest satisfaction increased over 2008 to 8.70 (a 0.13% increase)”

   The service composite increased 0.23%

    Loyalty composite increased 0.31%

    Cleanliness increased from 8.63 to 9.06 in guest rooms and for Public Spaces from 9.13 to 9.32.

3.    The Property is among the top 10 percentile of the best Sheratons in the NAD (North America Division).

WOW! You satisfied our guests and motivated your team with less staff and a decrease in supervisors. You also dealt with constraint expense categories and a freeze on Capital and wages.  It is a pleasure to have you on our team.”

Aug 2007 - Aug 2008

Founder/ Personal Events Planner


Destinative is a first of it’s kind interactive Romance Planner. The concept centers around the

planning of personalized experiences for couples, As the founder my attention was always

focused on a need to balance creativity with my financial limitations. My daily tasks included

cash flow management, concept development especially of the website and managing

outsourced assignments.

Key Achievements

• Launched, live on april 17th, 2008. Working with off-shore

website developers, we translated sketches and ideas to the clean working site that

is now live online.

• Constructed a customized turn-key Client Management System. Due to the nature

of the concept, I developed a unique customer order management system.

• Forged cordial working relationships with an impressive roster of vendor,

comprising of local small business owners.

Apr 2007 - Jul 2007

Quality Assurance Consultant

LRA Worldwide

Responsibilities included the execution of brand audits as required by LRA’s clients, (specifically Choice Hotel). In addition, the delivery of meaningful and accurate summary presentations of audit findings to

key property level executives/franchisees.

Maintain prudence while adhering to a rigid 100% travel schedule.

Sustain an amicable relationship with property level leaders, and provide undated and

instrumental feedback, pertinent to the clients brand identity. 

Aug 2006 - Apr 2007

Housekeeping Manager

Sheraton Orlando North

Tasked with opening the newly renovated 390 room 4 diamond property. Major responsibilities include providing leadership to laundry, public space and housekeeping teams.

Key Achievements

  • Hired trained and motivated a new team, to complete the challenging task of creating consistent and quality guest facilities (rooms, lobby etc.) from the post-construction stage.
  • Undertook opening the resort with a disciplined approach to spending, and P & L management in keeping within the constraints of our start-up and operational budgets.
  • Lead an exceptional team that copped the number one position, spanning 3 consecutive months, as the “Cleanest Sheraton Resort in the US” (1st out of 198).
Feb 2002 - Aug 2006

Assistant Executive Housekeeper

Opening Team '2002'. Lead 120 room attendants and 30 house attendants, cleaning 1406 rooms and over 500,000 sq/ft of public  area in cohesion with a team of 9 housekeeping leaders.  Coordinated and developed both long term strategies as well as daily operational tactics for this very successful convention type hotel.

Companies which have chosen to meet at the Gaylord Palms included: Microsoft, Morgan Stanley and Burger King.

Key Achievements

  • Projects- Traffic flow/laundry/ deep cleaning management
  • Lead a drive to improve the overall aesthetic and maintenance of an assigned section of the hotel, comprising of 345 rooms.
  • Revamped scheduling spreadsheet and instituted a new an improved method to adequately schedule over 120 room attendants, and in addition completed weekly payroll tasks.
  • Play major role in assimilating priorities in managing a $10 million departmental budget.
Jul 2000 - Nov 2001

Car Rental Agent
  • Recognized among the top Achievers at National Car Rental’s Orlando International Airport Terminal, rising into the top 10 rental agents in 2001. 
  • Other duties included serving as employee Trainer and Safety Coordinator.
Jul 1999 - Jul 2000

International Internship Program - Front Desk Operations

Walt Disney World

Recruited by the Walt Disney World Resorts, after completing my Hotel & Resort degree from UTECH as a part of the first team from Jamaica, to be offered the opportunity of learning to manage resorts the “Disney Way”. My duties included contributing to all aspects of front desk operations, concerning Disney’s 2112 room Caribbean Beach Resort. 

Jan 1993 - Aug 1996

Mojonnier Analyst

Nestle JMP Ltd

Duties included analyzing and monitoring samples of dairy and other food products, to ensure precise fat and solids consistency. Participated in daily taste testing to maintain specific quality and standards, in addition tested and maintained potable water supplies.

Key Achievements:

  • Participated in the successful development, testing and introduction of the now highly successful Supligen energy drink.
  • Operated the Mojonnier analyst role solo, during the 2nd and 3rd shifts and as such was responsible for the release of thousands of batches of milk and other food products daily to the market for sale. 


Sep 1996 - Jun 1999

Hotel & Resort Management

University of Technology, Jamaica
  • Bachelor Degree in Hotel and Resort Management
  • Certificate in Food and Beverage Preparation
  • Cricket Team Vice Captain.