Divisional President (1992-1998)
Eyexam2000 of CA., Inc. (subsidiary), Sacramento, CA.
Full P&L accountability for a subsidiary of LensCrafters (60+ locations.) Responsible for the strategic vision and sales forecasts, budgeting and tactical execution of plans.From 1994-1998, concurrently served as Regional Vice President Division of LensCrafters, accountable for $175,000,000+, 95+ stores.
** Assumed responsibility for this organization which had not made a profit in its six years of existence; led division to its first earnings contribution by end of year two, and one of best performing (profit %) divisions by year four.Results also included:
·Deliveredincreased year over year sales revenue % results
·Achieved highestCustomer Satisfaction rating in company history
·Achieved highest Associate Satisfaction results in company history
·Developed operation model that was adopted across the country
Regional Vice President Store Operations (1994-1998)
P&L responsibility for a $175,000,000+ sales volume Division, 95+ optical retail locations covering 15 states
While serving in President role for subsidiary, assumed Regional Vice President Store Operations responsibility.(Combined P&L responsibilities for over $200,000,000+ sales volume, 160+ locations, 2500 Associates in 15 states.) Highlights of accomplishments included:
·Delivered consistent year over year gains in profit & sales revenue in the most competitive geographic environment for the category in the U.S.
·Drove Customer Satisfaction results to all time high
·Achieved highest Associate Satisfaction ratings in company.
·Delivered lowest annual Associate Volunteer Turnover in company
Territory Operations Director, Dallas TX(1990 – 1992)
P&L responsibility for $50,000,000+ sales volume, 30+ retail locations in five states.Assumed area of the country with a sales trend decline and directed territory to increased gains in earnings & sales.
Regional Manager, Sacramento, CA (1984 – 1989)
P&L responsibility for $30,000,000+ sales volume, 20+ retail locations in five states.Original key executive involved in start up & rapid expansion of company.Responsible for the opening of all locations for the first four years in the North West US.
- Recognized with President’s Award 1989 for achievingbest comparative sales growth, customer satisfaction and associate satisfaction ratings in company.